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- Análise comparativa do USALI, USAR e USFRSPublication . Campos, Filipa; Gomes, Conceição; Lima Santos, LuísO presente artigo tem como objeto de estudo três sistemas uniformes de contas aplicáveis ao setor do turismo e de utilização geralmente aceite na hotelaria, na restauração e nos spas. O objetivo geral é estabelecer a comparação entre o USALI (Uniform System of Accounts for the Lodging Industry), o USAR (Uniform System of Accounts for the Restaurants) e o USFRS (Uniform System of Financial Reporting for Spas), de forma a proporcionar uma base de análise para os gestores, no sentido da obtenção de vantagens competitivas. Os objetivos específicos focam-se no estudo da vertente prática dos três sistemas: estrutura, principais aspetos operacionais; e contributos para a gestão. A metodologia utilizada é a pesquisa exploratória, através do método de estudo e análise de bibliografia que inclui, além de artigos de autores diversos, os documentos oficiais que envolvem os três sistemas uniformes de contas. Os resultados permitem destacar as grandes diferenças entre os três sistemas. É um facto que o USAR e o USFRS baseiam-se no USALI, que é considerado um sistema de adoção generalizada, no entanto, os dois primeiros apresentam um maior grau de detalhe e permitem uma análise operacional e financeira mais aprofundada, o que é relevante para a gestão. As conclusões evidenciam a utilidade do USALI e, também, as vantagens do USAR e do USFRS para os gestores, pois permitem análises detalhadas do desempenho da empresa hoteleira e uma visão mais nítida e objetiva das atividades que representam – restauração e spas – sobrelevando a capacidade de adaptação a diferentes contextos.
- Análise da relação entre o programa de fidelização TAP Victoria e a fidelidade dos seus membrosPublication . Fonseca, Júlia; Nunes, Sara
- Analysis of scientific production on Technological Innovation in TourismPublication . Pires, Ana Luísa; Rafael, CéliaUntil the emergence of the COVID-19 pandemic, tourism was one of the sectors with the greatest growth potential on a global scale. It is now highlighted as one of the hardest hit sectors in economic terms and requires strategic recovery capacity coupled with technological innovation. Technology and innovation could provide a strong contribution to the development of tourism by integrating knowledge about tourism products, services and experiences and the new needs and behaviours of consumers. This study analysed the scientific productions on technological innovation in the tourism sector using literature review and bibliometric analysis techniques, with data collected from the main databases of international relevance, Web of Science and Scopus. This study presents the mapping and cluster structures for the trends and dynamics of the investigations on the discovered research themes using the VOSviewer software. The results indicate that research related to innovation and technology in tourism has evolved in recent years, as well as highlighting the main areas of activity and presenting contributions to possible future lines of research.
- Ascertaining Restaurant Financial Sustainability by Analyzing Menu PerformancePublication . Gomes, Conceição; Malheiros, Cátia; Lima Santos, Luís; Campos, Filipa Alexandra Gomes deThe complexity of companies in the restaurant industry is clear, and various techniques can be used to make decisions. The analysis of performance and the optimization of restaurant menus are considered important, which is why several approaches can be used. The objective of this study is to achieve financial sustainability in the restaurant industry through menu performance analysis and identifying strategies to improve menu profitability. A qualitative methodology of a dual case study was adopted by comparing a restaurant within a hotel and a street restaurant. The results show that for restaurant owners and managers, these approaches are useful, simple, and pertinent for measuring the performance of the restaurant menu and consequently improving results. The originality of this research lies in the fact that three analysis models were applied simultaneously, allowing for an in-depth analysis of the profitability of the menus being analyzed. This study identified the most profitable items for each restaurant and the items that needed to be changed to contribute more to the profitability of the restaurant’s menu, resulting in practical implications. Through theoretical implications, this study corrects the limited knowledge about performance through the restaurant menu, creating a starting point for knowledge spreading to society. In conclusion, this research is one of the first to bridge the gap between theory and practice, taking several approaches to assess restaurant menu performances, which can be useful in restaurants to promote sustainability.
- Attitudes of Local Population Towards the Impacts of Tourism Development: Evidence From CzechiaPublication . Linderová, Ivica; Scholz, Petr; Almeida, NunoIncreasing the socio-economic effects caused by the tourism development in the local population, they adopt some attitudes according to the impacts directly or indirectly perceived. However, some of this impact can be considered positive or negative, according to different perspectives. The issue of the resident-tourist relationship has been much-discussed recently. Therefore, many case studies are being conducted that address the impacts on both residents and tourists. The goal of this manuscript is to analyze the attitudes of local residents to the development of tourism in the urban monument zone Předhradí. Primary data were collected in a questionnaire survey for residents who have a permanent residence in a municipality of Předhradí in 2020. In our research, we tried to identify the significant negative impacts of tourism development. In the same way, we evaluate how the locals see positive effects on their quality of life conducted with tourism development. The research finds out that local respondents perceived some negative impacts to increase the economic perspective, as they referred to in the higher traffic load or increased noise. The pandemic crises are perceived as a game-changer in the tourism industry. For that reason, we suggest the primary considerations for future research not only with the academic perfective as for the practical point of view. The local population’s entrepreneurship attitudes must be one of the tools to assume the resilience toward the tourism development impacts.
- Avaliação das empresas hoteleiras em função do VALPublication . Carrera, Carla; Gomes, Conceição; Lima Santos, LuísThe scope of the paper is the study a set of hotel companies placed in Lisbon, Portugal, which are grouped into "hotels with restaurant" and "hotels without restaurant". Taking into account the services available, the main objective is to compare the companies’ value, using the net present value (NPV) criteria, which is one of the main criteria used to analyse the feasibility of investments and to determine the companies’ value. In specific terms, it is intended to ascertain whether the existence of a restaurant in the hotel allows its value to increase; which services increase the companies’ value; and whether the official star rating influences the hotel's value. The research methodology is descriptive because it is intended to study the characteristics of a group of companies. Multiple case studies are used to make a convincing research and to allow comparability. Companies’ financial data was collected from the SABI Bureau van Dijk’s database. The results show that the group of hotel companies studied are economically feasible. On the other hand, hotel companies with a restaurant have a higher NPV compared to hotel companies without a restaurant.
- Bibliometric Analysis of Key Variables in Tourism: Destination, Competitiveness, Image, Quality, and Tourist Satisfaction (2000–2023)Publication . Pereira, José Marques; Almeida, Paulo; Almeida, Giovana Goretti FeijóIn the scientific literature on tourism, a set of variables is frequently utilized. The objective of this study is to analyze the scenario of scientific publications on these variables between 2000 and 2023. This analysis employs a bibliometric approach, utilizing data collected from the Scopus database. The bibliometric method was employed, with a focus on five variables (tourism destination, competitiveness, image, quality, and satisfaction) and five indicators (author, year, country, journal, and affiliation) essential for mapping research patterns and identifying key trends in the field of tourism. The findings demonstrate that the five variables under examination are inherently interrelated. The image of the destination is of particular importance, as it influences the quality of life of residents and the experiences of tourists, which in turn affects the competitiveness of the destination. The results also demonstrate the multidimensional nature of these variables in shaping tourism destination dynamics. This study underscores the value of bibliometric analysis as a strategic tool for synthesizing and deepening tourism literature. The findings not only highlight the primary research contributions and trends but also identify gaps and opportunities for future research, thereby promoting continuous advancement in tourism knowledge and best practices.
- Bibliometric Analysis of the Scientific Production in Cultural Tourism from 2010 to 2019 in EuropePublication . Caicedo Barreth, Alba; Santos Pavón, Enrique; Lima Santos, LuísThis paper provides a general review of cultural tourism as a research subject in the last decade in Europe. First, it defines the terminology and its dimensions. This is followed by the analysis of the scientific papers published in international journals between 2010 and 2019, available in the Web of Science (WoS) and Scopus databases, to ensure the inclusion of high-impact studies according to the bibliometric quality index. Through the quantitative analysis of 625 WoS articles and 765 Scopus articles using bibliographic coupling, co-citation and co-occurrence analysis, this publication provides a significant overview of the terms involved or related to cultural tourism and the proposed clustering for each term. This paper concludes with a discussion of the main trends identified, their characteristics and possible changes over time
- A bibliometric model to analyze country research performance: SciVal topic prominence approach in tourism, leisure and hospitalityPublication . Cardoso, Lucília; Silva, Rui; Almeida, Giovana Goretti Feijó de; Lima Santos, LuísThis paper aimed to evaluate the Portuguese scientific production within Tourism, Leisure and Hospitality Management (TLHM). To this end, 572 papers from 51 peer-reviewed Scopus journals were mapped through a mixed bibliometric analysis method. The results indicated that Portugal has a significant TLHM research production, with an outstanding performance in terms of topic prominence percentile. Additionally, Portuguese TLHM research collaboration has increased significantly in recent years. It should be pointed out, however, that this production is significantly skewed towards tourism-specific studies rather than hospitality. This study presents a new bibliometric contribution by bringing the SciVal topic prominence and prominence percentile to the TLHM field and presenting a new country research performance model, indicating a new way to evaluate a country’s research performance. Additionally, this investigation featuring the overall structure of Portuguese TLHM research provides clear outlines to concerned bodies regarding researcher and institution performance and gives helpful and timely information to researchers, scholars, government managers, industry managers, and tourism and hospitality consultants.
- Chat GPT in Foreign Language Learning: A Short Experiment With Tourism StudentsPublication . Chagas, LauraChatGPT presents significative potential as a versatile tool for foreign language learning, particularly for improving reading and writing skills, so in the context of higher education, it is important to find out how to take advantage of it, especially for argumentative writing, which involves a higher-order thinking skill. To explore the practicality and benefits of integrating ChatGPT into the pedagogical framework, a quantitative study was conducted involving 38 undergraduate Tourism students. The central focus of the investigation is to gauge their perceptions of ChatGPT as a supplementary tool for English language learning. This is assessed through their experiences engaging in discussions with the chatbot. The results of the study reveal that students not only find ChatGPT to be a valuable asset in their English language learning journey but also recommend its use within the classroom setting. The positive feedback underscores the potential of ChatGPT as an effective aid in language acquisition. Research shows that the use of Chat CPT can bring numerous advantages but requires careful consideration of ethical and academic principles, so a few suggestions are given in this context.