ESTM - Mestrado em Gestão e Sustentabilidade no Turismo
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Browsing ESTM - Mestrado em Gestão e Sustentabilidade no Turismo by Field of Science and Technology (FOS) "Ciências Sociais::Outras Ciências Sociais"
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- Accessible Tourism in Russia: Recommendations for a Universal Design, Barrier-free EnvironmentPublication . Amineva, Inna; Almeida, Anabela Clemente Elias; Oliveira, Fernanda Maria FernandesRecently, barrier-free tourism has become increasingly important. The number of people with disabilities around the world is growing. Most of these people want and can travel. But not all countries and cities have a sufficiently adapted environment for comfortable movement. The purposes of this master’s thesis are to research accessible tourism in the cities of the Russian Federation, determine the problems that people with disabilities face in Russia during travel, understand how the lack of an available environment affects the desire to travel. The principles of universal design are also discussed in this work, and special attention is paid to how these principles should be followed in the tourism industry. In addition, define what changes will be the most effective in developing an accessible environment and will be able to lead to an increase in the number of disabled people as participants in tourism. This study is based on semi-structured interviews. The questions for the research have been prepared after an extensive analysis of the current state of the theory. The research was performed among people with disabilities who use wheelchairs or their caregivers. The experiences of twelve participants were evaluated. The analyses of the interviews identified several challenges that the participants were dealing with. These findings provided a clearer understanding of the problems currently being experienced by the study group. They also helped address a number of outstanding research questions. To sum up the findings of this research, the availability of an accessible environment is a crucial factor when choosing a holiday destination for people with disabilities and their caregivers. The developed accessible environment gives people with disabilities a sense of freedom, independence, and makes them equal members of society and motivates them to choose new places to travel. Thus, creating a barrier-free environment might play an important role in attracting new visitors and become a serious competitive advantage among tourism companies.
- Attitudes and perception of destination certification towards sustainable tourism developmentPublication . Chan, Tiffany Kit-Yee; Dias, Francisco Teixeira PintoSustainable tourism has been a topic of discussion for decades, but it is more relevant now than ever. Prior to COVID-19, many tourist destinations were grappling with the negative impacts of mass tourism. The global pandemic has caused international travel to pause temporarily, allowing certain tourism hotspots a much-needed break. However, without addressing the issue with appropriate measures, the crowds will return as will the consequences. Many destinations have taken the opportunity to reassess their sustainability practices by introducing improved destination management frameworks with sustainability strategies as the overarching theme of their recovery plan. Policy makers, destination managers, and tourism experts in the public and private sector are constantly seeking effective tools to better manage tourism and destination development in a sustainable manner. Certification is one of many tools available. Although not a new concept, it is well-known yet widely debated. Destination certification and assessment is an emerging trend, with more tourism destinations striving to become certified. There is also an increase in the number of ecolabels to choose from. However, tourism destinations are complex in nature, with multiple stakeholders and interest groups involved. Previous research has addressed challenges and opportunities affiliated with destination certification, but rarely from the perspective of tourism stakeholders in certified destinations. This study aims to address the impact of destination certification on tourism and sustainable development through the perspective of local tourism stakeholders in destination’s that have achieved certification.
- Chilero Coffee: The feasibility of opening a Guatemalan specialty coffee shop with a sustainable focus in LisbonPublication . Garcia, Genesis; Oliveira, Fernanda Maria Fernandes; Eurico, Sofia TeixeiraThis project examines the feasibility of opening Chilero Coffee, a Guatemalan specialty coffee shop with a sustainable focus in Lisbon, Portugal. The investigation includes a literature review, interviews with specialty coffee stakeholders in Lisbon, as well as a SWOT analysis. The purpose of the study is to identify the potential of the specialty coffee shop concept as well as the challenges it may face. The literature review introduces the world of specialty coffee, explores culture and tourism trends in Lisbon as they relate to specialty coffee, presents relevant sustainability issues, and offers a case study on Guatemalan coffee production. Methodologically, and with the aim of better understanding local market trends and consumer preferences, an interview was conducted with a panel of 10 people, experts in specialty coffee shops and representatives of Lisbon’s Tourism and Hospitality industry. Lastly, a SWOT analysis was applied to assess how Chilero Coffee as a business concept compares to its competition, as well as to present strategies it can use to give it a competitive edge. The study’s findings reveal numerous strengths Chilero Coffee already holds as a one-of-a-kind coffee shop concept that will attract a loyal customer base. These include showcasing high-quality Guatemalan coffee, engaging in sustainable coffee production and consumption practices, offering engaging intercultural programming, and making creative use of the café’s space as an educational and cultural hub to distribute comprehensive knowledge about specialty coffee and Guatemalan culture. From the research, a few weaknesses emerged. These include high operational costs, a narrow product offer, and potential price barriers for some customers. However, the analysis also introduced compelling opportunities for Chilero, such as expanding upon Portugal’s existing coffee knowledge and Lisbon’s eveloping specialty coffee scene, cultivating cultural exchange, fostering community between foreigners and locals, and inspiring slow tourism practices. Lastly, some of the potential threats to Chilero Coffee’s success include high competition in the market, a lack of awareness of Guatemalan culture in Portugal, and unpredictable environmental conditions that could affect specialty coffee production. While Chilero Coffee may face some challenges, the café has commensurable strengths and opportunities to responsibly promote Guatemalan culture, nurture intercultural exchange, and encourage sustainable production and consumption practices in consumers and other similar business types. The findings presented in the study provide valuable insights and support for starting a Guatemalan specialty coffee shop with a sustainable focus in Lisbon, Portugal.
- Ligao : a multidisciplinary accommodation space Supertubos—Peniche, PortugalPublication . Diorio, Kyle; Jorge, João Paulo da Conceição SilvaThe following text is a business plan for Ligao—A boutique hotel concept at the world famous surf break Supertubos in Peniche, Portugal. The concept explores the evolution of specialized leisure spaces appealing to a demographic interested in authentic, co-produced tourism experiences related to creativity, adventure and culture in a space that is modern and multi-functional, committed to giving warmth and inspiration to its guests. A surfing renaissance in Portugal over the last years has resulted in increased pressures on surfing tourism and its related products and services, but issues such as the ever-changing needs of the coastal tourist, sustainable approaches to business and the overabundance of homogenized holiday experiences should also be considered. Portugal and Peniche present themselves as highly promising destinations with a variety of stakeholders fully committed to the continued success of tourism. The body of work intends to exhibit a model of quality and efficiency in disciplines such as design, communication, marketing and architecture; combining theoretical and practical methodologies to improve the overall leisure experience mindfully considering the economic, environmental and social aspects of the business and host community—aligning with the core principles of sustainability; and is formatted in accordance with the United States Agency for International Development Sustainable Tourism Enterprise Development: A Business Planning Approach (Humke & Hilbrunner, n.d.).
- Quantification of tour operators’ sustainable actions: a literature review and case study of an American tour operatorPublication . Fuller, Olivia Marie; Jorge, João Paulo da Conceição SilvaThis paper explores the role of tour operators in promoting sustainable tourism practices, focusing on the case of FTLO Travel & Sojrn, a company committed to achieving the UN Sustainable Development Goals. Through a literature review, the paper examines the quantification of sustainability in the tourism industry, the role of tour operators in promoting sustainable practices, and the SDG goals of FTLO Travel. In this work is also provided a summary of the work performed during an internship at FTLO, including the primary duties and other activities. The findings suggest that tour operators have a unique opportunity to educate and raise awareness among tourists on the importance of sustainable practices, while also working with suppliers to adopt sustainable practices. The paper proposes the use of a supplier sustainability assessment to create sustainable supply chains and track progress towards sustainability goals. Based on these findings, the paper recommends further research on the effectiveness of sustainability certifications and supplier sustainability assessments in promoting sustainable tourism practices.