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Publication
The Mediating Effect of Motivation between Internal Communication and Job Satisfaction
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Advisor(s)
Abstract(s)
Communication in organisations is essential for them to be competitive in a global world
that is constantly changing. Internal communication especially can be a highly effective and useful
strategic tool for improving organisational performance through employee motivation and satisfac tion. Based on a questionnaire survey completed by 426 employees of Portuguese organisations, this
work aims to understand, using a partial least squares structural equation model, the importance of
internal communication in the motivation and satisfaction of Portuguese employees. The results show
that internal communication in organisations directly influences job satisfaction and also indirectly,
through motivation at work, giving motivation at work the role of mediator. It is therefore important
for Portuguese organisations to invest in effective internal communication strategies in order to
promote employee motivation and satisfaction, recognising motivation as a key mediator in the
relationship between internal communication and job satisfaction.
Description
Keywords
Organisational performance Satisfaction Motivation Internal communication Organisational communication
Citation
Santos, Tânia, Eulália Santos, Marlene Sousa, and Márcio Oliveira. 2024. The Mediating Effect of Motivation between Internal Communication and Job Satisfaction. Administrative Sciences 14: 69. https://doi.org/10.3390/ admsci14040069
Publisher
MDPI