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Authors
Advisor(s)
Abstract(s)
Leaders resort to a coaching leadership style—which relies heavily on listening,
helping, supporting, developing, removing obstacles, and empowering others—
to promote valuable work experiences and positive attitudinal and behavioral
responses from employees. These employees’ outcomes are an important part
of organizational success. In this chapter, the authors examine the connection
between coaching leadership style and employees’ affective commitment,
creativity, and customer orientation. A quantitative study was carried out
based on the perceptions of 80 front office workers from different Portuguese
organizations on their leaders and their own attitudes and behaviors. The
results, consistent with existing literature, indicated that, when leaders adopt
a coaching leadership style, their followers are more affectively committed,
exhibit more creative behavior, and perform in a more customer-oriented way.
Description
Keywords
Coaching Leadership
Pedagogical Context
Citation
Ribeiro, N. & Menezes, R. (2019). The Impact of Coaching Leadership on Employees' Positive Outcomes. In J. Sutha (Ed.), Workforce Coaching, Mentoring, and Counseling: Emerging Research and Opportunities (pp. 18-55). Hershey, PA: IGI Global. doi:10.4018/978-1-5225-9235-8.ch002
Publisher
IGI Global