Applications, advantages and disadvantages of artificial intelligence in tourism and hospitality

Sousa, Ana Elisa; Viana, Ana Sofia; Pais, Sónia

http://hdl.handle.net/10400.8/8905

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Authors

Sousa, Ana Elisa

Viana, Ana Sofia

Pais, Sónia

Abstract(s)

Artificial Intelligence (AI) has received special attention in the Tourism and Hospitality sector. The researchers of this paper conducted a systematic literature review, in the timeframe from 1990 to October 2022, in three scientific databases: Scopus, Web of Science and Science Direct. This study allows the identification of the authors and relevant publications in the research area; the identification of the objectives, contexts, theoretical approaches and methods used in the literature on the subject; to verify the applications that Artificial Intelligence has in Tourism and Hospitality and to understand which are the advantages and disadvantages of the use of this technology in the sector.

Keywords

Artificial Intelligence Tourism Hospitality

URI

http://hdl.handle.net/10400.8/8905

Citation

Sousa, A.E., Viana, A.S., & Pais, S. (2023). Applications, advantages and disadvantages of artificial intelligence in tourism and hospitality. Eliva Press