Applications, advantages and disadvantages of artificial intelligence in tourism and hospitality

Sousa, Ana Elisa; Viana, Ana Sofia; Pais, Sónia

http://hdl.handle.net/10400.8/8905

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Autores

Sousa, Ana Elisa

Viana, Ana Sofia

Pais, Sónia

Resumo(s)

Artificial Intelligence (AI) has received special attention in the Tourism and Hospitality sector. The researchers of this paper conducted a systematic literature review, in the timeframe from 1990 to October 2022, in three scientific databases: Scopus, Web of Science and Science Direct. This study allows the identification of the authors and relevant publications in the research area; the identification of the objectives, contexts, theoretical approaches and methods used in the literature on the subject; to verify the applications that Artificial Intelligence has in Tourism and Hospitality and to understand which are the advantages and disadvantages of the use of this technology in the sector.

Palavras-chave

Artificial Intelligence Tourism Hospitality

URI

http://hdl.handle.net/10400.8/8905

Citação

Sousa, A.E., Viana, A.S., & Pais, S. (2023). Applications, advantages and disadvantages of artificial intelligence in tourism and hospitality. Eliva Press

Editora

Eliva Press

Coleções

CiTUR - Livros
ESTM - Livros

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