Loading...
9 results
Search Results
Now showing 1 - 9 of 9
- The impact of the European Wine City 2018: Torres Vedras / Alenquer (CEV) in the local stakeholdersPublication . Ramos, Dulcineia; Penetra, RuiEvents can have a very positive impact on the image of a destination. Wine tourism events can be distinguished as holders of special and peculiar characteristics that bring us to "authenticity" and experimentation. These are essential criteria for the success of a tourism product. In this sequence, the objective will be to determine the Impact of the European Wine City 2018 - Torres Vedras / Alenquer (CEV). The main goals of this investigation will be to determine the general impact of the European Wine City 2018 - Torres Vedras / Alenquer not only through the application of surveys to local agents and partners, but also through the evaluation of the associated media clipping.
- The level of utility and trustiness of the statistical data provided by tourism authorities to the stakeholders of tourism industryPublication . Dias, Francisco; Viana, Ana Sofia; Deus, Anita; Reis, Mariana; Dinis, Beatriz; Gomes, Gonçalo; Ramos, DulcineiaWhen destination management organizations (DMO) are about to create (or adopt) a monitoring system for a continuous assessment of tourism performance in terms of sustainability and competitiveness, they face some crucial questions, such as: (1) what are the most relevant indicators in terms of its utility for tourism management?; (2) how many indicators have to be included to ensure a satisfactory coverage of all relevant aspects of tourism activity?; (3) what are the appropriate measures for each indicator and how get the necessary information?; (4) what are the pertinent sources of information? These and other related questions are considered as a preliminary step when introducing the monitoring system in tourism destinations. Aiming to get knowledge on this matter and to anchorage the empirical model of the Tourism Observatory of Center of Portugal (TOCP), a team of affiliated researchers of NID carried out a qualitative survey with a group of 40 tourism experts asking them a set of questions concerning the level of utility and trustiness of the statistical data are provided by tourism authorities to the stakeholders of tourism industry. Data analysis allowed us to identify the most relevant gaps regarding the quality of tourism information that has been provided to tourism decision makers, as well as to give some useful cues to improve the set of relevant indicators to be considered in the TOCP monitoring system.
- From the intentions to the reality: the real status of empirical knowledge in tourism destination management domainPublication . Dias, Francisco; Ramos, Dulcineia; Reis, Mariana; Dinis, Beatriz; Deus, Anita; Gomes, Gonçalo; Viana, Ana SofiaDespite the declarative consensus among tourism stakeholders regarding the importance of scientific knowledge as the basis for a competent tourism management, and despite the permanent discourses concerning the assessment of tourism impacts as the sine qua non condition to ensure a sustainable tourism development, the real situation seems discouraging and confusing: most of tourism destinations have not an observatory or a monitoring system composed of reliable indicators to assess the tourism impacts. In Portugal, for instance, aside from the statistical data provided by the accommodation sector and reported by the INE (Portuguese National Statistical Institute), the activity of other tourism sectors – tour operators, transports, restaurants, entertainment, cultural and sport activities, etc. – is not taken into consideration. At regional level, this lack of crucial data transforms the whole picture of tourism into a pale and almost fictional caricature. This circumstance not only makes impossible the assessment of the specific impacts of each of the various tourism products, but also hinders an efficient management of tourist destinations. The main goal of this paper is to highlight the paradox between the discourse and practice in this domain, and to propose a set of procedures to overcome it, since the exiting alternative – the so-called Tourism Satellite Account (TSA) – does not provide any valid input for tourism destination management at regional level. Using interviews with representatives of different tourism sectors as primary data, this study also sheds light on the tourism stakeholders’ points of view regarding the difficulties to operationalize a tourism monitoring system, and also on the best practices they suggest to deal with this issue.
- Monitoring tourism destinations: the challenge for a collaborative network: The case of SMATPublication . Dias, Francisco; Gomes, Gonçalo; Dinis, Beatriz; Reis, Mariana; Deus, Anita; Ramos, Dulcineia; Viana, Ana Sofia“If you can’t measure it, you can’t manage it”. This aphorism comes to our mind whenever we are concerned with the sustainable tourism planning and management of a destination. Indeed, without an efficient monitoring system engaging all stakeholders and covering all the tourism activities, it’s impossible to perform a rigorous assessment of tourism impacts. In order to achieve the twofold goals of tourism management is necessary to practice: competitiveness and sustainability. The goal of this paper is to present the Tourism Observatory of Central Portugal (TOCP) and the strategies used to surpass the most evident difficulties during the initial stage of data collecting process implementation. The relevant eight attributes to this Observatory can be described, namely by: the frequency of the barometers, the information availability, the reliability of the methods, the geographical and sectorial scopes, the usefulness of the produced information as a support to forecasting and innovation and the guarantee of a long-term perspective. Moreover, this paper describes the methods of data collecting, the functionalities of an online platform, the structure of stakeholders’ network and its coordination, and the relevant indicators that are assessed. Although the European Tourism Indicators System (ETIS) stands as the basic reference for the TOCP, some relevant adaptations were introduced, like for instance in cases when the official institutions do not have the statistical data required for the core indicators. In particular, the lack of statistical data seems more evident at local/municipal level. In consequence, the monitoring model described in this paper presents and discusses the approach adopted to deal with lack of statistical data. This approach consists of generating a rhizomatic and collaborative network of tourism stakeholders, each of them providing specific inputs to the monitoring system.
- Manual de boas práticas e sustentabilidade no turismoPublication . Almeida, Paulo; Eurico, Sofia; Almeida, Sérgio; Oliveira, Fernanda; Jorge, João Paulo; Ramos, Dulcineia; Oliveira, Verónica; Simões, Ana Raquel; Borges, Patrícia; Malheiros, Cátia; Caetano, Marta; Amorim, Daniela; Viana, Ana Sofia; Coelho, Júlio; Sousa, Ana Elisa; Lourenço, Paulo; Rafael, Célia; Almeida, Nuno; Fonseca, Júlia; Schön, Michael; Martins, Rui; Dias, Francisco; Cardoso, Lucília; Mendes, Alexandra; Bento, Carla; Elias-Almeida, Anabela; Varela, Luciana; Varela, Jorge; Santos, Luís Lima; Gomes, Conceição; Brasão, Inês; Baptista, Pedro
- Plano Estratégico para o Turismo Sustentável 20.30: Município de Porto de MósPublication . Ramos, Dulcineia; Dias, Francisco; Fonseca, Júlia Fragoso; Rodrigues, Susana Cristina Serrano FernandesO livro “Plano Estratégico para o Turismo Sustentável 20.30 do Município de Porto de Mós” é um instrumento de gestão territorial concebido para o turismo de Porto de Mós, da autoria de uma equipa de investigadores do Centro de Investigação, Desenvolvimento e Inovação do Politécnico de Leiria (CITUR-Leiria). Contudo, a sua concetualização resulta de um trabalho colaborativo e sistemático em que os protagonistas principais foram os atores locais: autarcas, empresários, dirigentes associativos e comunidade local. E, tal como a elaboração deste Plano Estratégico é fruto de um trabalho colaborativo, também a sua implementação prática e monitorização do seu grau de sucesso, nos termos preconizados no presente livro, terão necessariamente que se pautar por metodologias de trabalho colaborativo e em rede, que consubstanciam, em última instância, as premissas essenciais do desenvolvimento sustentável, designadamente: a inclusividade, o uso inteligente dos recursos endógenos do concelho, a partilha dos benefícios, a minimização de eventuais impactes negativos e, necessariamente também, a qualidade e competitividade dos produtos turísticos. Só deste modo será possível criar uma imagem positiva do destino Porto de Mós, consolidando a sua marca e garantindo um elevado padrão de satisfação e lealdade dos turistas e visitantes.
- Study of the satisfaction of the tourists in the accommodation of the tourist destination PenichePublication . Santos, Inês; Fonseca, Júlia; Ramos, DulcineiaThis article concerns the analysis of the satisfaction about tourism accommodation in Peniche destination. The main concern is about the trust between costumer and business, the word of mouth between clients and, the most important factor, the loyalty with a specific lodging, affects the business itself. Therefore, this study contributes in the development and practice of the most important factor in tourism, the client satisfaction. In this sense and based on information collected through faceto-face questionnaires, where the final sample was 175 respondents (tourists staying at least one night in the municipality of Peniche), an empirical study was carried out in order to obtain the desired results research. The main conclusions obtained allow us to confirm the positive influence of satisfaction on the formation of loyalty to accommodation, on the word of mouth recommendation and, finally, on the creation of trust.
- Environmental awareness of surf tourists: The case study of Peniche, PortugalPublication . Springwald, Sarah; Jorge, João Paulo; Ramos, Dulcineia; Viana, Ana SofiaThe sustainability of surf destinations has gained considerable attention over the last decades and surfers have been identified as key stakeholders for the planning and development of sustainable surf tourism. In order to achieve changes in people’s behavior, it is important to gain insights into their beliefs and values and how these influence their decisions. Therefore, the purpose of this study is to assess surf tourists´ environmental awareness by using the revised NEP scale (Dunlap et al. 2000) and additional questions, and thus, simultaneously enlightening the contradictory relationship between the representation of surfers and the environment, and further contribute to sustainable surf tourism planning and development. A quantitative method was applied to this study by conducting a questionnaire amongst 145 surf tourists in Peniche, Portugal. The results show, contrary to other studies and the representation throughout media, that surf tourists do not identify with the term environmentalist. Nevertheless, they have a strong ecological worldview, meaning that they have an environmental awareness in a broader sense. The majority of the respondents display a mid-ecological to pro-ecological attitude. However, when it comes to surf related issues and the environment, it seems that there is a lack of awareness. Further, it shows that there is a high willingness to advocate for the environment, however, it became also evident that there is a lack of knowledge on how to advocate for the environment amongst most respondents. Thus, the findings suggest that there is a need to educate and engage surf tourists.
- Plano Estratégico do Aspiring Geoparque Oeste (AGO)Publication . Ramos, Dulcineia; Crespo, Cátia Fernandes; Duarte, Eunice Almeida; Santos, Luís Lima; Jorge, João Paulo; Vasconcelos, João Viljoen de; Leandro, Sergio Miguel; Eugénio, TeresaA publicação “Plano Estratégico do aspiring Geoparque Oeste” é um instrumento de gestão essencial para o desenvolvimento do projeto de candidatura a Geoparque Mundial da UNESCO, mas sobretudo para a implementação de medidas de âmbito territorial relacionadas com a geoconservação, geoeducação e geoturismo. A sua conceção é da autoria de uma equipa de investigadores do Centro de Investigação, Desenvolvimento e Inovação em Turismo (CITUR-Leiria) e do CARME - Centro de Investigação Aplicada em Gestão e Economia em estreita colaboração com a equipa executiva da AGEO - Associação Geoparque Oeste e a comunidade local, demonstrando a articulação natural entre a academia, as forças vivas do território e a unidade de gestão desta candidatura, em prol do desenvolvimento sustentável de uma região. O “Plano Estratégico do aspiring Geoparque Oeste” é acima de tudo um documento que demonstra a necessidade de uma gestão integrada de recursos, tais como económicos, humanos, sociais, turísticos e patrimoniais, como o caminho de sucesso a seguir por este território em prol do desenvolvimento sustentável no seu todo. Considerando a dimensão do território, mas também a diversidade, relevância científica do seu património natural e cultural, reconhece-se neste instrumento de gestão estratégica que o sucesso desta candidatura passa essencialmente pela articulação entre as autarquias e entidades de gestão territorial envolvidas, pela dinamização de ações concretas de promoção e divulgação integradas dos patrimónios geológico, paleontológico, ecológico e cultural, pelo desenvolvimento de projetos colaborativos com as empresas, associações, instituições, estabelecimentos de ensino, e pelo envolvimento das comunidades locais. Deste modo, o Plano Estratégico agora apresentado é um dos principais roteiros do território, para o cumprimento dos Objetivos para o Desenvolvimento Sustentável e da Agenda 2030, e consequentemente para o sucesso da candidatura do território a Geoparque Mundial da UNESCO.