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Increment lessons learned by sharing tacit knowledge in non-profit organizations
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Orientador(es)
Resumo(s)
Focusing the study's focus on sharing tacit knowledge in non-profit organizations (NPOs), in Portugal and taking as a
case study the Portuguese volunteer firefighter (FBs), we listed as objectives, the determination of the prevalence of
lessons learned by sharing tacit knowledge and the identification of actions and measures for its promotion. A review of
the literature on lessons learned and sharing of tacit knowledge allowed the identification of indicators that allowed the
determination of its prevalence in the NPOs. A mixed methodology followed, where data collections were combined via
interviews and questionnaires, which analysis of results made it possible to answer the established objectives.
It was possible to perceive the difference of opinions between firefighters and commanders, regarding the prevalence of
lessons learned, being necessary to implement actions and measures that allow the construction of a collective vision of
these organizations, on the part of all the stakeholders. It was also possible to create a performance matrix, with actions
and measures for this purpose, which promotes an increase in the lessons learned by sharing tacit knowledge.
Descrição
Palavras-chave
Sharing tacit knowledge Non-profit organizations Lessons learned
Contexto Educativo
Citação
Oliveira, M. (2020). Increment lessons learned by sharing tacit knowledge in non-profit organizations. The International Journal of Business Management and Technology, 4(6). https://doi.org/10.30560/rfm.v2n2p37