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Publication
Strategic perspective of error management the role of leadership and an error management culture: a mediation model
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Advisor(s)
Abstract(s)
Purpose – Errors are inevitable, resulting from the human condition itself, system failures and the interaction of
both. It is essential to know how to deal with their occurrence, managing them. However, the negative tone associated
with them makes it difficult for most organizations to talk about mistakes clearly and transparently, for fear of being
harmed, preventing their detection, treatment and recovery. Consequently, errors are not managed, remaining
accumulated in the system, turning into successive failures. Organizations need to recognize the inevitability of
errors, making the system robust, through leadership and an organizational culture of error management. This
study aims to understand the role of these influencing variables in an error management approach.
Design/methodology/approach – In this paper methodology of a quantitative nature based on a
questionnaire survey that analyses error management, leadership and the organizational culture of error
management of 380 workers in Portuguese companies.
Findings – The results demonstrate that leadership directly influences error management and indirectly
through the organizational culture of error management, giving this last variable a mediating role.
Originality/value – The study covers companies from different sectors of activity on a topic that is little
explored in Portugal, but part of the daily life of organizations, which should deserve greater attention from
directors and managers, as they assume a privileged position to promote and develop error management
mechanisms. Error management must be the daily work of leaders. This study contributes to theoretical
knowledge and business practice on error management.
Description
Keywords
Organizational culture error management Error management Leadership
Citation
Oliveira, Margarida & Santos, Eulália & Ratten, Vanessa. (2022). Strategic perspective of error management the role of leadership and an error management culture: a mediation model. Journal of Economics, Finance and Administrative Science. 28. 10.1108/JEFAS-01-2022-0028.
Publisher
Emerald