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Interpersonal Communication in the workplace in the perspective of People with Disability co-workers
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Resumo(s)
This study aimed to analyze how Interpersonal Communication (IC) is processed in an
organization that works with People with Disability (PwD) from the point of view of co-workers. A total of
314 PwD co-workers, employees of Auchan Portugal Group, participated in this study. The quantitative
methodology was used, with recourse to a semi-structured questionnaire. Data analysis was carried out
through descriptive and inferential statistics, using SPSS-24.0 (Statistical Package for the Social Sciences)
software. The results showed that of all the items in the IC dimension, those that presented a higher degree
of agreement were: "In general there is good communication with the PwD" and "The PwD has
contact/interaction with the different workers/departments". Those with a lower level of agreement were:
"PwD usually have problems in relating to colleagues" and "PwD may adopt inadequate behavior and
attitudes in organizations". From the correlation analysis, a statistically significant correlation was
verified between the academic qualifications of the PwD's colleagues and the item "The PwD is more
communicative than the others". From the analysis of the differences according to professional position,
statistically significant differences were found between the groups "Supervisor/Responsible" and "Worker"
in three items of the IC. This study aims to contribute to a greater knowledge about the reality of PwD
experienced in the workplace and to the increase of good practices by organizations.
Descrição
Palavras-chave
Interpersonal Communication People with Disabilities Work Organizations
Contexto Educativo
Citação
Editora
International Journal of Engineering, Business and Management (IJEBM)