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Publication
A Mediação enquanto método inclusivo de resolução de conflitos
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Abstract(s)
A mediação é um procedimento de resolução de conflitos que além de voluntário, confidencial e amigável é acessível e inclusivo. Acessível a todos aqueles que queiram participar ativa e concer-tadamente na resolução dos seus conflitos, independentemente das suas condições particulares: físicas, psicológicas, financeiras, académicas ou outras.
Neste sentido, começamos por caracterizar a mediação de conflitos enquanto procedimento de pacificação social, apresentando os seus princípios e caraterísticas estruturantes, bem como as fases deste que é um procedimento flexível. Apresentaremos o terceiro elemento que intervém no procedimento da mediação de conflitos - o mediador – que, apesar de independente, impar-cial, neutro e sem poder impositivo, tem como primeira função a gestão da comunicação entre os participantes e o restabelecimento das canais de comunicação que permitam, se possível, a obtenção de um acordo que ponha termo ao conflito. Cabe a esse terceiro a inclusão da dife-rença presente na mediação: a diferença de visões, perceções da realidade, objetivos, interesses, valores que determinam a incompatibilidade inerente ao conflito. Mas também, a diferença resul-tante das condições específicas e particulares dos participantes, garantindo, assim, a inclusão de todos num procedimento que se centra nas pessoas e se desenvolve em torno das pessoas e para as pessoas, atendendo às suas particularidades, especificidades e diferenças.
Mediation is a conflict resolution process that depends on the wiliness of people, and that is confidential, amicable, accessible and inclusive. Accessible for all of those who actively wish to participate in the resolution of their conflicts, regardless of their specific characteristics: physical, psychological, financial, academic or others. We begin this text by characterizing the mediation process as a way of social pacification, stating the principles, characteristics and phases of this particularly flexible process. We will then present the third party involved in this process, the mediator, who is independent, impartial, neutral and with no mandatory or superior power. His primary mission is to manage the communication between all the parties involved and re-establish the communication that may allow the signature of the agreement that can put an end to the conflict. It is up to the mediator to ensure the inclusion of difference on the mediation process. Difference of visions, perceptions, goals, inter-ests, values that are inherent of all conflicts. But also the difference arising from the specific conditions and characteristics of the participants ensuring the inclusion of all in this process. A process focused on people and for the people, taking into consideration their specific differences.
Mediation is a conflict resolution process that depends on the wiliness of people, and that is confidential, amicable, accessible and inclusive. Accessible for all of those who actively wish to participate in the resolution of their conflicts, regardless of their specific characteristics: physical, psychological, financial, academic or others. We begin this text by characterizing the mediation process as a way of social pacification, stating the principles, characteristics and phases of this particularly flexible process. We will then present the third party involved in this process, the mediator, who is independent, impartial, neutral and with no mandatory or superior power. His primary mission is to manage the communication between all the parties involved and re-establish the communication that may allow the signature of the agreement that can put an end to the conflict. It is up to the mediator to ensure the inclusion of difference on the mediation process. Difference of visions, perceptions, goals, inter-ests, values that are inherent of all conflicts. But also the difference arising from the specific conditions and characteristics of the participants ensuring the inclusion of all in this process. A process focused on people and for the people, taking into consideration their specific differences.
Description
Keywords
Mediação de conflitos Diferença Inclusão
Citation
Publisher
Politécnico de Leiria Escola - Superior de Educação e Ciências Sociais - Observatório da Inclusão e Acessibilidade em Ação do CICS.NOVA.IPLeiria - Centro de Estudos em Educação e Inovação