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Publication
Social networks in the non-profit sector: Social support practices
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Advisor(s)
Abstract(s)
This paper aims to analyze the adequacy of social support practices in the nonproft sector by users and representatives which are part of “Conselho Local de
Ação Social (CLAS)” a non-proft organization located in the north of Portugal and
focused on the prevention of social exclusion and poverty. A mixed methodological
approach was used. A questionnaire was applied to social benefciaries. To complement the results, interviews with the entities that constitute the executive board of
CLAS were conducted. It was possible to perceive the discrepancies on the social
support provided and measure the assessment given by the entity responsible for the
social network. Consequently, we could conclude that the benefciaries of the social
response under research perceive a low level of social support received, as opposed
to the institutions that perceive a high level of social support provided. This diference in support perception is refected in all the dimensions analyzed. This research
supports executors and decision makers responsible for the implementation of local
social support policies on the alignment of benefciaries’ expectations as well as
contribute on the operation improvement of social networks. As for contributions
to the practice, some practical suggestions are advised to social network operators,
such as the need for more active listening with feedback for benefciaries, as well as
a set of other measures to be implemented regularly in the medium and long term.
Regarding contribution to the theory, it is important to mention that the present
research is innovative and original as it contributes to clarify and expand the existing
literature on social networks in the tertiary sector, based on the analysis of 5 different dimensions of social support. Furthermore, the authors intend to support the
welfare of users of the social network under research by increasing the performance
of the social network under analysis.
Description
Keywords
Non-proft sector Social exclusion Poverty Social support Social network Network
Pedagogical Context
Citation
Oliveira, M., Oliveira, J., Borges, A.P. et al. Social networks in the non-profit sector: Social support practices. Int Rev Public Nonprofit Mark (2021). https://doi.org/10.1007/s12208-021-00283-6
Publisher
Springer