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Social networks in the non-profit sector: Social support practices

2021Journal article Open access
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dc.contributor.authorOliveira, Márcio
dc.contributor.authorOliveira, José
dc.contributor.authorBorges, Ana Pinto
dc.contributor.authorLopes, João M.
dc.date.accessioned2021-05-10T09:30:28Z
dc.date.available2022-05-10T00:30:17Z
dc.date.issued2021
dc.description.abstractThis paper aims to analyze the adequacy of social support practices in the nonproft sector by users and representatives which are part of “Conselho Local de Ação Social (CLAS)” a non-proft organization located in the north of Portugal and focused on the prevention of social exclusion and poverty. A mixed methodological approach was used. A questionnaire was applied to social benefciaries. To complement the results, interviews with the entities that constitute the executive board of CLAS were conducted. It was possible to perceive the discrepancies on the social support provided and measure the assessment given by the entity responsible for the social network. Consequently, we could conclude that the benefciaries of the social response under research perceive a low level of social support received, as opposed to the institutions that perceive a high level of social support provided. This diference in support perception is refected in all the dimensions analyzed. This research supports executors and decision makers responsible for the implementation of local social support policies on the alignment of benefciaries’ expectations as well as contribute on the operation improvement of social networks. As for contributions to the practice, some practical suggestions are advised to social network operators, such as the need for more active listening with feedback for benefciaries, as well as a set of other measures to be implemented regularly in the medium and long term. Regarding contribution to the theory, it is important to mention that the present research is innovative and original as it contributes to clarify and expand the existing literature on social networks in the tertiary sector, based on the analysis of 5 different dimensions of social support. Furthermore, the authors intend to support the welfare of users of the social network under research by increasing the performance of the social network under analysis.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationOliveira, M., Oliveira, J., Borges, A.P. et al. Social networks in the non-profit sector: Social support practices. Int Rev Public Nonprofit Mark (2021). https://doi.org/10.1007/s12208-021-00283-6pt_PT
dc.identifier.doi10.1007/s12208-021-00283-6pt_PT
dc.identifier.issn1865-1992
dc.identifier.urihttp://hdl.handle.net/10400.8/5756
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherSpringerpt_PT
dc.subjectNon-proft sectorpt_PT
dc.subjectSocial exclusionpt_PT
dc.subjectPovertypt_PT
dc.subjectSocial supportpt_PT
dc.subjectSocial networkpt_PT
dc.subjectNetworkpt_PT
dc.titleSocial networks in the non-profit sector: Social support practicespt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage30pt_PT
oaire.citation.startPage1pt_PT
oaire.citation.titleInternational Review on Public and Nonprofit Marketingpt_PT
person.familyNameOliveira
person.givenNameMárcio
person.identifier.ciencia-idCF11-A42F-5DEE
person.identifier.orcid0000-0001-6614-7126
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication11394a95-ba5c-492d-b3b6-ba22da6f9fc3
relation.isAuthorOfPublication.latestForDiscovery11394a95-ba5c-492d-b3b6-ba22da6f9fc3

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