Using Resource Reliability in BPMN Processes

Domingos, Dulce; Respício, Ana; Martinho, Ricardo

http://hdl.handle.net/10400.8/13234

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Authors

Domingos, Dulce

Respício, Ana

Martinho, Ricardo

Abstract(s)

Business Process reliability refers to the probability of a certain process task to be executed during a predefined timeframe. It is one of the Quality of Service aspects of business processes that can be calculated and simulated, in order to support decision making regarding Business Process Management activities such as redesign, execution and improvement of business processes. Nevertheless, existing research focuses only on task reliability, without considering how a certain human or non-human resource assigned to that task can affect its overall reliability. In this paper, we propose the use of the relyBPMN extension to include resource reliability information on business processes modeled with the Business Process Model and Notation (BPMN) language. We illustrate this by providing two use case examples involving sensors and human resources, and including their reliability information to be used on resource assignments. This way, process engineers can conditionally assign resources to a task based on their reliability information and requirements.

Keywords

Business processes Reliability Resources BPMN

URI

http://hdl.handle.net/10400.8/13234

Citation

Dulce Domingos, Ana Respício, Ricardo Martinho, Using Resource Reliability in BPMN Processes, Procedia Computer Science, Volume 100, 2016, Pages 1280-1288, ISSN 1877-0509, https://doi.org/10.1016/j.procs.2016.09.243