Monitoring Revenue Management Practices in the Restaurant Industry—A Systematic Literature Review

Malheiros, Cátia; Gomes, Conceição; Lima Santos, Luís; Campos, Filipa Alexandra Gomes de

http://hdl.handle.net/10400.8/12886

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Authors

Malheiros, Cátia

Gomes, Conceição

Lima Santos, Luís

Campos, Filipa Alexandra Gomes de

Abstract(s)

The research of revenue management (RM) practices is widespread in the accom modation sector, but not in the restaurant industry. This study aims to ascertain which RM practices are the most used in the restaurant industry, organizing them by clusters, identifying those that imply profit maximization and describing the challenges of their implementation. Mixed methods were used as the methodology through a systematic literature review, which was submitted to a brief descriptive analysis and content anal ysis. Data were retrieved from the Scopus database, and, using the PRISMA diagram, 70 papers were collected for comprehensive analysis of their content. The results of the studies identified five main areas of RM and 21 practices, some specific to the restaurant industry, with reservations and meal duration management being the most used practices. Reservations have been implemented in many restaurants but are not a reality for all of them. A well-managed meal duration increases restaurant capacity. Furthermore, customer satisfaction implies the success of all other practices since customers must understand and accept the RM practices for their success. As a theoretical implication, this study contributes to the development of research into the RM practices of restaurants, and as practical im plications, restaurant managers should implement the following practices: meal duration management, indicators, and table mix. This study contributes to future research, such as analyzing the relationship between sustainability and RM, applying RM to the beverages department, and including RM in consumer behavior in the context of future crises.

Keywords

restaurant revenue management reservation meal duration management customer satisfaction systematic literature review

URI

http://hdl.handle.net/10400.8/12886

Citation

Malheiros, C., Gomes, C., Lima Santos, L., & Campos, F. (2025). Monitoring Revenue Management Practices in the Restaurant Industry—A Systematic Literature Review. Tourism and Hospitality, 6(1), 44. https://doi.org/10.3390/ tourhosp6010044