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How a Tourism City Responds to COVID-19: A CEE Perspective (Kraków Case Study)

datacite.subject.fosCiências Sociais::Geografia Económica e Social
datacite.subject.fosCiências Naturais::Ciências da Terra e do Ambiente
datacite.subject.fosCiências Naturais::Ciências da Computação e da Informação
datacite.subject.fosEngenharia e Tecnologia::Outras Engenharias e Tecnologias
datacite.subject.sdg08:Trabalho Digno e Crescimento Económico
datacite.subject.sdg11:Cidades e Comunidades Sustentáveis
dc.contributor.authorKowalczyk-Anioł, Joanna
dc.contributor.authorGrochowicz, Marek
dc.contributor.authorPawlusiński, Robert
dc.date.accessioned2026-05-11T14:50:45Z
dc.date.available2026-05-11T14:50:45Z
dc.date.issued2021-07-15
dc.description.abstractAcademic papers on the COVID-19 pandemic and tourism adopt the perspective of strengthening tourism resilience or recognize the ongoing crisis as an opportunity for reflection and the need to redefine tourism development strategies. This article examines these issues using the example of Kraków, a tourism city that, on the eve of the pandemic outbreak, was experiencing symptoms of overtourism. Using a case study approach, the authors illustrate the strategies applied at the city level, as well as the range of measures and actions used to support the tourism industry during the full pandemic year. The Kraków case shows that the pandemic time can be used to reorganize relations between local tourism stakeholders and to create a new formula for a tourism city in the so-called ‘new normal’. In addition, the exploratory case study allows for the formulation of research problems for further work on tourism cities responses to COVID-19. This can focus on a revision of the tourist offer and profile; the role of culture and the accompanying technology-facilitated innovations; the continuation of ‘being-a-tourist-in-your-own-city’, as promoted in the pandemic; tourists’ reactions to introduced changes; and shaping (new) relations between tourism stakeholders in the (post)pandemic city.eng
dc.description.sponsorshipThis research has been supported by Institute of Urban and Regional Development (Warsaw, Poland).
dc.identifier.citationKowalczyk-Anioł, J.; Grochowicz, M.; Pawlusi´ nski, R. How a Tourism City Responds to COVID-19: A CEE Perspective (Kraków Case Study). Sustainability 2021, 13, 7914. https://doi.org/ 10.3390/su13147914.
dc.identifier.doi10.3390/su13147914
dc.identifier.eissn2071-1050
dc.identifier.urihttp://hdl.handle.net/10400.8/16268
dc.language.isoeng
dc.peerreviewedyes
dc.publisherMDPI
dc.relation.hasversionhttps://www.mdpi.com/2071-1050/13/14/7914
dc.relation.ispartofSustainability
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectCOVID-19
dc.subjecturban tourism
dc.subjectheritage city
dc.subjecttourism recovery
dc.subjectKraków
dc.subjectPoland (CEE)
dc.titleHow a Tourism City Responds to COVID-19: A CEE Perspective (Kraków Case Study)eng
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage22
oaire.citation.issue14
oaire.citation.startPage1
oaire.citation.titleSustainability
oaire.citation.volume13
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNameKowalczyk-Anioł
person.givenNameJoanna
person.identifier.orcid0000-0002-1547-9304
relation.isAuthorOfPublication3c28c854-8304-4f7b-aa7c-9242a589afab
relation.isAuthorOfPublication.latestForDiscovery3c28c854-8304-4f7b-aa7c-9242a589afab

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Academic papers on the COVID-19 pandemic and tourism adopt the perspective of strengthening tourism resilience or recognize the ongoing crisis as an opportunity for reflection and the need to redefine tourism development strategies. This article examines these issues using the example of Kraków, a tourism city that, on the eve of the pandemic outbreak, was experiencing symptoms of overtourism. Using a case study approach, the authors illustrate the strategies applied at the city level, as well as the range of measures and actions used to support the tourism industry during the full pandemic year. The Kraków case shows that the pandemic time can be used to reorganize relations between local tourism stakeholders and to create a new formula for a tourism city in the so-called ‘new normal’. In addition, the exploratory case study allows for the formulation of research problems for further work on tourism cities responses to COVID-19. This can focus on a revision of the tourist offer and profile; the role of culture and the accompanying technology-facilitated innovations; the continuation of ‘being-a-tourist-in-your-own-city’, as promoted in the pandemic; tourists’ reactions to introduced changes; and shaping (new) relations between tourism stakeholders in the (post)pandemic city.
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