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Factors and Barriers to Tacit Knowledge Sharing in Non-Profit Organizations – a Case Study of Volunteer Firefighters in Portugal
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Autores
Orientador(es)
Resumo(s)
Studies in Knowledge Management, targeting non-profit organizations (NPOs) are
scarce, as opposed to what is happening in the private and public sectors. To study
this, we opted for a case study of organizations such as the Portuguese Fire Brigades
(FBs), unique in their action and identity and accompanies the need increasingly
recognized by society, in enabling these organizations of competencies for the best
possible performance in the face of tragic events that have occurred in recent years in
Portugal, particularly with regard to large fires. The present study focuses on the
sharing of tacit knowledge in NPOs in Portugal. Taking as a case study, the FBs
present as objectives, the assessment of the most relevant factors and the most prevalent
barriers to this sharing. A careful reading of the literature on tacit knowledge sharing
allowed the identification of possible indicators and barriers to sharing this knowledge.
The data obtained through questionnaires applied to the firefighters were subjected to
two exploratory factorial analyses in order to diagnose the tacit knowledge sharing
factors and the types of barriers to this sharing. Thus, 3 factors have been identified that
are conducive to the sharing of tacit knowledge within these organizations: organizational culture, individual characteristics, and organizational structure. Four types of
barriers with higher prevalence were also identified: personal, communicational, technological, and resource barriers or infrastructures. As limitations to the study, it is
important to mention that the present research focuses exclusively on the sharing of
tacit knowledge, not considering other forms of knowledge, and that if it is a case study,
even with heterogeneous organizations, it cannot be replicated for different realities.
Descrição
Palavras-chave
Non-profit organizations Barriers Knowledge sharing Tacit knowledge
Contexto Educativo
Citação
Oliveira, M.J.S.P., Pinheiro, P. Factors and Barriers to Tacit Knowledge Sharing in Non-Profit Organizations – a Case Study of Volunteer Firefighters in Portugal. J Knowl Econ (2020). https://doi.org/10.1007/s13132-020-00665-x
Editora
Springer