Achieving a competitive management in micro and small independent hotels

Santos, Luís Lima; Gomes, Conceição; Malheiros, Cátia

http://hdl.handle.net/10400.8/8610

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Authors

Santos, Luís Lima

Gomes, Conceição

Malheiros, Cátia

Abstract(s)

The lodging industry is a crucial contributor to global tourism revenues in many countries. A significant part of hotel revenues comes from micro and small hotel companies not belonging to global brands. The aim of this chapter is to propose new tools – based on USALI and on the most relevant operating ratios – to support the management of micro and small hotels that are not integrated into hotel chains. The methodology starts with literature review, which allowed to point out some USALI schedules that are not being used, a lot of items of USALI schedules without relevance and a set of operating ratios and indicators highlighted by researchers and professionals. The first result consists in the proposal of seven simplified hospitality management accounting schedules (revenue and cost items). The second result is an operating scorecard that includes the ratios and indicators useful for micro and small independent hotels.

Keywords

Tourism Micro and small hotels USALI Hospitality management

URI

http://hdl.handle.net/10400.8/8610

Citation

Lima Santos, Luís & Gomes, Conceição & Malheiros, Cátia. (2020). Achieving a competitive management in micro and small independent hotels. In S.J. Teixeira & J.M. Ferreira (Eds.), Multilevel approach to competitiveness in the global tourism industry (pp.229-255). IGI Global. https://doi.org/10.4018/978-1-7998-0365-2.ch014.