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- Prospetiva 2035 - Três Cenários para o Futuro de Leiria e OestePublication . Silva, Agostinho da; Lopes, Carla; Almeida, Isabel; Carriço, Silvia; Mouga, Teresa; Carriço, Silvia; Siopa, Jorge; Gala, Pedro; Antunes, Mário; Silva, Agostinho; Mouga, Teresa; Lopes, Carla, Alexandra Calado Lopes; Gala, Pedro; Siopa, JorgeA EM@IPLeiria é um think tank criado em 2023 para impulsionar um desenvolvimento sustentável, inovador e competitivo na região de Leiria e Oeste. Mais do que um centro de estudos, é uma fábrica de ideias e soluções, dedicada à análise dos desafios estruturais do território, à identificação de novas oportunidades e ao teste de respostas concretas para problemas reais. Como espaço de cocriação e experimentação, a EM@IPLeiria envolve diversos atores regionais, incluindo autarquias, empresas, instituições de ensino e a sociedade civil, promovendo um modelo de trabalho colaborativo e participativo na construção de estratégias para o futuro. A sua abordagem alia design thinking e prospetiva estratégica, permitindo antecipar tendências, conceber cenários e testar soluções inovadoras antes da sua aplicação em larga escala.
- Enabling Cyber-Physical Systems for Industry 4.0 operations: A Service Science PerspectivePublication . Dionísio, Andreia; Almeida, Isabel; Silva, AgostinhoBased on the Internet of Things (IoT) and Smart Technologies, manufacturing industries are witnessing the fourth Industrial Revolution, the Industry 4.0 (I4.0), and digital transformation is a keystone in this change. Cyber-Physical Systems (CPS) are strategic in thoroughly digitalizing companies, and I4.0 operations depend on CPS efficiency. Digital plants are held by digital technologies that provide excellent tools for improving product security and supply chain security but requires structured information management to maintain the CPS in its highest level of efficiency. These systems are overly complex and hard to handle when several CPS need to be combined as in a large factory, where several machines must work together to achieve a common goal. This research addresses these issues, and we propose an information management framework of industrial CPS that, towards the industrial efficiency, affords an increase in value for all stakeholders. The framework structures the information through the introduction of two innovative value co-creation concepts: (i) Fingerprint (FP-I4.0), a virtual vehicle that can carry two types of structured information and (ii) Cockpit4.0, an interaction entity between the various service systems, applied from cradle-to-cradle. Validated through the Service Science Theory, we conclude that the proposed empirical framework may boost up CPS efficiency and, from it, I4.0 operations will be more effective
- Flexible-lean processes optimization: A case study in stone sectorPublication . Dionísio, Andreia; Coelho, Luís; Silva, AgostinhoDuring the downturn in demand in Engineering and Construction Architecture (AEC) activities registered in 2007, the Cluster of Mineral Resources of Portugal (CPMR) put into practice an initiative to boost the Ornamental Stone sector, based on incorporating lean thinking concepts, combined with techniques and technologies to make production processes more flexible. This was called the leanstone hornbook (LH). Since then, the LH has been adopted by several Portuguese Ornamental Stone (OS) companies. For these companies, using the LH means changing their operations to a new model based on (i) their participation in R&D consortium projects, (ii) incorporating the resulting innovations, and (iii) combining innovation with lean thinking. Based on a convenience sample of OS companies, the objective of this research was to assess the economic-financial impact of leanstone operations on Portuguese OS companies. Through a methodological framework based on Key Performance Indicators (KPI) and Innovation Outcomes (IO), indexed to companies’ economic-financial performance, LH was found to generate a potentially positive impact in terms of sales volume, exports, investment capacity and net result.
- Towards Industry 4.0 | A case study of BIM Deployment in Ornamental Stones SectorPublication . Rabadão, Carlos; Capela, Carlos; Silva, AgostinhoThe transition witnessed from the Third to the Fourth Industrial Age leads to the emergence of paradigms such as BIM, seeking efficiency in Architecture, Engineering and Construction (AEC) through a global approach and procurement oriented towards standardized products and I4.0, where production comes to be supported by Cyber-Physical Systems (CPS). Integrated in the AEC supply chain, the ornamental stone sector shows Portugal to be the eighth country in OS trade worldwide, and the second per capita, with its competitiveness coming from customization BIM represents threats for its business sustainability. Supported by the Service Science, the main objective of this research is to conceptualize an empirical framework, which, when applied to a sample of Ornamental Stone companies, allows a conclusive answer how to keep their competitive advantage of products customization in BIM-standardized procurement environment. By monitoring the entire sequence of events, it was found that the Ornamental Stone companies can retain their main current competitive advantage of customizing their products, which leads us to conclude that Industry 4.0 technologies, appears to respond positively to threat raised from BIM procurement.
- Impacto das Tecnologias Digitais na Produtividade e Exportações do Setor das Rochas Ornamentais PortuguesasPublication . Dionísio, Andreia; Rabadão, Carlos; Capela, Carlos; Agostinho da SilvaO presente estudo visa dar resposta a uma questão atual do Setor das Rochas Ornamentais (RO) Português: “Qual o Impacto das Tecnologias Digitais na Produtividade e Exportações do Setor?”. Partindo do conhecimento concreto deste impacto (ou impactos), pretende-se contribuir para a definição de uma estratégia que incentive o desenvolvimento concertado e integrado de um Setor que em 2019 cresceu mais de 15% em exportações, identificando alguns dos fatores críticos que estão por detrás desta tendência de crescimento e, acima de tudo, projetar cenários futuros que possam ajudar a orientação das políticas públicas nos próximos anos. Por via de um modelo de análise da evolução da Produtividade e recorrendo a uma metodologia quantitativa, foi possível concluir que o investimento de 1€, num cenário moderado (ou médio), poderá aportar em termos médios, nos primeiros 5 anos após o investimento, um retorno de 5,26€, em Volume de Negócios e 7,29€, em Exportações. Analisando as projeções, a partir de um cenário pessimista, verifica-se que 1€ de investimento poderá gerar um retorno de 5€ nos primeiros 5 anos e, num cenário otimista, 12,5 € por cada Euro investido. Conclui-se com o presente estudo que, (i) com políticas publicas que incentivem a digitalização do Setor, (ii) com abertura das empresas “ao digital” e à (re)qualificação dos seus recursos humanos e (iii) com a monitorização e apoio à transição digital por parte das organizações setoriais, resultarão ganhos muito significativos para o Setor e, naturalmente, para a economia Portuguesa.
- Improving Industry 4.0: A Service Science PerspectivePublication . Dionísio, Andreia; Coelho, Luís; Silva, AgostinhoTraditionally, customers were considered to be destructive value stakeholders, independent of products, and distant from production sites. Industry 4.0 is a hot and relevant topic, driven by digital technologies, which has made it possible to incorporate a new economic dimension: the consumer collaborates with the producer in the co-creation of products. Service Science is a multidisciplinary scientific discipline, which studies the interactions between abstract entities called service systems. Considering that value is the result of collaborative interactions between service systems, Service Science appears to be one of the most important emerging scientific fields suitable in the approach and development of Industry 4.0. Given this apparent alignment between the mindset of Industry 4.0 and the philosophical base of the Service Science, the following question arises: How to address Industry 4.0 through the Service Science? As a methodology to find a possible answer to this question, we started from a literature review, in which divergences and gaps between the Service Science Body of Knowledge and its philosophical basis Service-Dominant Logic were explored and identified. The main goal is to understand the potential tension of these two approaches in the context of Industry 4.0. Once the divergences gaps identified, a conceptual framework is conceptualized, through which, the creative interactions of Industry 4.0 can be enhanced and scaled use of Service Science’s Theory.
- Towards INDUSTRY 4.0: a case STUDY in ornamental stone sectorPublication . Silva, Agostinho; Almeida, IsabelA movement to mobilize the Portuguese Ornamental (OS) sector to reduce waste and improve flexibility began in 2004. Boosted by R&D Mobilizing Projects in consortium and fostered by two of the Sustainable Development Goals (SDG9 and SDG12), this mobilization resulted in a new generation of technologies, concepts and innovative practices, matching the needs of Portuguese OS companies, stressing an integrated approach to European Competitiveness that should be fostered by a sustainable industrial policy, combined with innovation and skills. Bearing in mind that the Sustainable Development Goals (SDG) are the blueprint to achieve a better and more sustainable future for all, and considering the importance of following the goals and guidelines of SDGs 9 and 12 in the industrial processes optimization achievement in the Portuguese OS sector, the following research question arises: What is the impact of the R&D Mobilizing Projects on the efficiency and image of Portuguese OS companies?
- Methodological research design for Industry 4.0: a service science approachPublication . Silva, Agostinho; Dionísio, Andreia; Coelho, LuísThe challenge of this research is the conceptualisation, from the service science (S-S) perspective, of the methodological research guidelines for empirical case-studies and frameworks to describe and compare the value creation interactions of stakeholders when they evolve their operations from the current operations mode to Industry 4.0 (I4.0) mode. From the literature review we found some contact points between the pragmatist paradigm, I4.0 and service science theory. This philosophical approach is in line with the pragmatist paradigm, involving inductive and deductive logic and mixed methodology, using quantitative and qualitative approaches. The main goal is to provide a framework to better understand the problems raised from digital transformation, assuming, as much as possible, a posture that reflects social justice, collaborative networks and sustainability as basic principles.
- Industrial processes optimization in digital marketplace context: A case study in ornamental stone sectorPublication . Silva, Agostinho; Gil, Maria ManuelWe are witnessing a transition to a digital economy, popularized by academics and practitioners as the Fourth Industrial Era, also designated as Industry 4.0 (I4.0). Among all the available digital technologies and aiming to optimize the Architecture Engineering and Construction (AEC) supply chain, the Building Information Modelling (BIM) is becoming officially mandatory worldwide. Oriented to a zero-waste, zero-ecological footprint and reduced time to execute the constructions, from the BIM, emerges a new procurement model which will affect many sectors integrating this supply chain, especially those more traditional and fragmented ones, such as the Ornamental Stone sector (OS). Addressing this problem through the Service Science perspective, the objective of this research was to conceptualize an Empirical Framework (EF), to evaluate the impact of the Industry4.0 operations on the Time-to-Deliver the products in a digital marketplace context. By applying this EF to a case study related to the Ornamental Stone in Portugal, it was found a positive impact of Industry 4.0 operations on the delivery time in the digital marketplace context.
- Service innovation: A service blueprinting for Industry4.0Publication . Silva, Agostinho; Gil, Maria Manuel; Duarte, EuniceThis research aims to conceptualize a service blueprinting framework to map the digital interaction and shared access to service system resources in Industry 4.0 operations. From the literature review we found that in Industry 4.0 operations, customer and provider are value co-creators, and thus, mapping the service process using such service blueprinting becomes useful to boost new dynamics generating positive and measurable innovation outcomes using either quantitative or qualitative indicators, indexed to the different stakeholders’ concerns. As recommended by the of Service Science, wealth comes from service innovation among service systems, so, it is necessary to know at the outset which resources are involved in value propositions along the service process. With this research, we have conceptualized an innovative service blueprinting framework for the digital innovation to visualize the bridge between the physical world and the virtual world in Industry 4.0 operations.