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- International Conference on Quality, Innovation and Sustainability – ICQIS2020 - Book of AbstractsPublication . Pereira, Mário Rito; Simões, Fábio; Carlos Sá, José; Ferreira, Irene; Martinho, PedroThis book gathers the abstracts submitted and presented at the 2nd International Conference on Quality, Innovation and Sustainability, organized by the Polytechnic of Leiria and the Polytechnic Institute of Viana do Castelo on November 19 and 20, 2020. Abstracts are organized by session, and include keynote presentations, ordinary presentations and the poster session.
- An integrated framework based on the ECSI approach to link mould customers' satisfaction and product designPublication . Ferreira, Irene; Cabral, José; Saraiva, PedroCustomer satisfaction (CS) and retention are key issues for organisations in today's competitive market place, making its proper evaluation a main concern for companies. Recently, the European Customer Satisfaction Index (ECSI) has been assumed as a reliable and independent frame-of-reference way of assessing CS. This article describes one framework based on ECSI, which attempts to evaluate the factors that contribute to CS for the Portuguese moulds industry. In order to pursue this goal, an ECSI model, specific for the injection mould industry, was designed and tested. Owing to the characteristics of the gathered data, partial least squares was used to estimate model parameters. The estimated model, which shows validity and reliability, demonstrates an excellent capacity for explaining CS (80.4%), as well as loyalty (58.2%). We also propose an approach to link the ECSI model parameters to the generation and evaluation of design solutions for moulds. This linkage allows us to identify the critical factors for achieving high levels of molds' design quality, through analytical hierarchical process (AHP) ranking, and to determine the impact of mould's design solutions over CS and retention.
- An integrated quantitative framework for supporting product design in the mold sectorPublication . Ferreira, Irene; Cabral, J. A.; Saraiva, P.; Oliveira, M. C.The injection mold is a high precision tool responsible for the production of most plastic parts used everywhere. Its design is considered critically important for the quality of the product and efficient processing, as well as determinant for the economics of the entire injection molding process. However, typically, no formal engineering analysis is carried out during the mold design stage. In fact, traditionally, designers rely on their skills and intuition, following a set of general guidelines. This does not ensure that the final mold design is acceptable or the best option. At the same time, mold makers are now highly pressured to shorten both leading times and cost, as well as to accomplish higher levels of mold performance. For these reasons, it is imperative to adopt new methods and tools that allow for faster and higher integrated mold design. To that end, a new global approach, based on the integration of well-known quantitative techniques, such as Design for Six Sigma (DFSS), Structural Equation Modeling (SEM), Axiomatic Design (AD) and Multidisciplinary Design Optimization (MDO) is presented. Although some of these methods have been largely explored, individually or in combination with other methodologies, a quantitative integration of all aspects of design, in such a way that the whole process becomes logical and comprehensible, has not yet been considered. To that end, the DFSS methodology, through its IDOV roadmap, was adopted. It is based on the ICOV Yang and El-Haik proposal, establishing four stages for the design process: Identify, which aims to define customers' requirements/expectations; Design, where the creation of a product concept, and its system-level design, is performed; Optimization, in which all the detailed design, through product optimization, is handled; and finally, Validation, where all product design decisions are validated, in order to verify if the new designed entity indeed meets customer and other requirements. As a result, this approach tackles the design of an injection mold in a global and quantitative approach, starting with a full understanding of customer requirements and converting them into optimal mold solutions. In order to validate it, an integrated platform was developed, where all different analysis modules were inserted and optimized through an overseeing code system. The results attained highlight the great potential of the proposed framework to achieve mold design improvements, with consequent reduction of rework and time savings for the entire mold design process.