INESCC-DL - Artigos em Livros de Actas
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Browsing INESCC-DL - Artigos em Livros de Actas by Field of Science and Technology (FOS) "Ciências Médicas::Ciências da Saúde"
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- Complexity Analysis of a Business Process Automation: Case Study on a Healthcare OrganizationPublication . Martinho, Ricardo; Rijo, Rui, Rui Pedro Charters Lopes; Nunes, AnaHealthcare organizations have been struggling to get Business Process Management (BPM) and associated Information and Communication Technologies (ICT) properly aligned to improve their patients' service and quality of care. Nevertheless, the highly structured nature of larger organizations such as hospitals hampers this alignment, and commonly ICT is applied to isolated tasks or fragments of processes. In this paper, we present and discuss the results, in terms of complexity, of the introduction of a new scheduling system within the medical appointment and exam business processes of a large hospital. During the case study, we began by modelling the processes using the Business Process Modelling and Notation (BPMN) standard. We then used abstract metrics to compare the complexity between old (before the introduction of the scheduling system) and new processes, and interpreted the obtained results. Finally, we derived important conclusions that will help guide us in further business process optimization endeavors.
- eServices - Service Platform for Pervasive Elderly CarePublication . Marcelino, Isabel; Laza, Rosalía; Domingues, Patrício; Gómez-Meire, Silvana; Pereira, AntónioIn this paper, we present a solution to improve elderly’s quality of life. eServices – Service platform for pervasive elderly care was designed to aggregate several services developed to meet senior population’s needs. It monitors basic life signs, environment variables and uses personal location technology. Besides sensor services, eServices solution contains digital services align with emotional and social care needs. Due to target population specifications, eServices was designed to be as simple and accessible as possible in order to remove technological barriers. One of eServices major features is to detect imminent danger situations, act accordingly. It also collects the data from the sensors, location routines and from the interactions between the elderlies and the provided services to detect behavior deviations in order to act preventively. The platform was tested by seniors in real scenario. The experimental results demonstrated that the proposed platform was well accepted and easy to use by seniors, which demonstrated enthusiasm and interest in daily bases use.