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Publication
Complexity Analysis of a Business Process Automation: Case Study on a Healthcare Organization
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Advisor(s)
Abstract(s)
Healthcare organizations have been struggling to get Business Process Management (BPM) and associated Information and Communication Technologies (ICT) properly aligned to improve their patients' service and quality of care. Nevertheless, the highly structured nature of larger organizations such as hospitals hampers this alignment, and commonly ICT is applied to isolated tasks or fragments of processes. In this paper, we present and discuss the results, in terms of complexity, of the introduction of a new scheduling system within the medical appointment and exam business processes of a large hospital. During the case study, we began by modelling the processes using the Business Process Modelling and Notation (BPMN) standard. We then used abstract metrics to compare the complexity between old (before the introduction of the scheduling system) and new processes, and interpreted the obtained results. Finally, we derived important conclusions that will help guide us in further business process optimization endeavors.
Description
Conference name
Conference on ENTERprise Information Systems/International Conference on Project MANagement/Conference on Health and Social Care Information Systems and Technologies, CENTERIS 2015.
Conference city Vilamoura, Portugal
Conference date 7 October 2015 - 9 October 2015
Conference city Vilamoura, Portugal
Conference date 7 October 2015 - 9 October 2015
Keywords
automation Business process complexity analysis ICT management
Pedagogical Context
Citation
Martinho, Ricardo & Rijo, Rui & Nunes, Ana. (2015). Complexity Analysis of a Business Process Automation: Case Study on a Healthcare Organization. Procedia Computer Science. 64. 1226–1231. 10.1016/j.procs.2015.08.510.
Publisher
Elsevier BV