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Complexity Analysis of a Business Process Automation: Case Study on a Healthcare Organization

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datacite.subject.fosEngenharia e Tecnologia
datacite.subject.fosEngenharia e Tecnologia::Engenharia Eletrotécnica, Eletrónica e Informática
datacite.subject.fosCiências Médicas::Ciências da Saúde
datacite.subject.sdg09:Indústria, Inovação e Infraestruturas
datacite.subject.sdg03:Saúde de Qualidade
dc.contributor.authorMartinho, Ricardo
dc.contributor.authorRijo, Rui, Rui Pedro Charters Lopes
dc.contributor.authorNunes, Ana
dc.date.accessioned2025-10-27T10:16:07Z
dc.date.available2025-10-27T10:16:07Z
dc.date.issued2015
dc.descriptionConference name Conference on ENTERprise Information Systems/International Conference on Project MANagement/Conference on Health and Social Care Information Systems and Technologies, CENTERIS 2015.
dc.descriptionConference city Vilamoura, Portugal
dc.descriptionConference date 7 October 2015 - 9 October 2015
dc.description.abstractHealthcare organizations have been struggling to get Business Process Management (BPM) and associated Information and Communication Technologies (ICT) properly aligned to improve their patients' service and quality of care. Nevertheless, the highly structured nature of larger organizations such as hospitals hampers this alignment, and commonly ICT is applied to isolated tasks or fragments of processes. In this paper, we present and discuss the results, in terms of complexity, of the introduction of a new scheduling system within the medical appointment and exam business processes of a large hospital. During the case study, we began by modelling the processes using the Business Process Modelling and Notation (BPMN) standard. We then used abstract metrics to compare the complexity between old (before the introduction of the scheduling system) and new processes, and interpreted the obtained results. Finally, we derived important conclusions that will help guide us in further business process optimization endeavors.eng
dc.description.sponsorship
dc.identifier.citationMartinho, Ricardo & Rijo, Rui & Nunes, Ana. (2015). Complexity Analysis of a Business Process Automation: Case Study on a Healthcare Organization. Procedia Computer Science. 64. 1226–1231. 10.1016/j.procs.2015.08.510.
dc.identifier.doi10.1016/j.procs.2015.08.510
dc.identifier.issn1877-0509
dc.identifier.urihttp://hdl.handle.net/10400.8/14376
dc.language.isoeng
dc.peerreviewedyes
dc.publisherElsevier BV
dc.relation.hasversionhttps://www.sciencedirect.com/science/article/pii/S1877050915026459
dc.relation.ispartofProcedia Computer Science
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectautomation
dc.subjectBusiness process
dc.subjectcomplexity analysis
dc.subjectICT
dc.subjectmanagement
dc.titleComplexity Analysis of a Business Process Automation: Case Study on a Healthcare Organizationeng
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage1231
oaire.citation.startPage1226
oaire.citation.volume64
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNameMartinho
person.familyNameRijo
person.familyNameNunes
person.givenNameRicardo
person.givenNameRui
person.givenNameAna
person.identifier.ciencia-idF51E-9BB5-EF92
person.identifier.ciencia-id051B-E17A-0635
person.identifier.orcid0000-0003-1157-7510
person.identifier.orcid0000-0002-9348-0474
person.identifier.orcid0000-0002-8514-2264
person.identifier.ridK-8277-2013
person.identifier.scopus-author-id25823103700
person.identifier.scopus-author-id36861366200
relation.isAuthorOfPublicationb2a74e46-f06c-4dcd-8c64-8f78f1d55440
relation.isAuthorOfPublicatione69d7599-392c-4f8f-a96a-bf0a0d15c8b1
relation.isAuthorOfPublication18b5f050-fe7a-4a51-8f61-53e93af332db
relation.isAuthorOfPublication.latestForDiscoveryb2a74e46-f06c-4dcd-8c64-8f78f1d55440

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