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Efeitos da Inteligência Cultural na Eficácia das Equipas: Caso de Estudo nas Unidades Hoteleiras Portuguesas
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Abstract(s)
O principal objetivo do estudo passa por compreender se a Inteligência Cultural de colaboradores está relacionada com a eficácia das Equipas das Unidades Hoteleiras. Além disso, pretende-se perceber se a adoção de um determinado estilo de gestão de conflitos poderá influenciar a relação entre a Inteligência Cultural e a Eficácia das Equipas. O estudo aplica-se à realidade do setor hoteleiro nacional, mais propriamente às unidades hoteleiras portuguesas.
Como método optou-se por um estudo quantitativo recorrendo a um inquérito através de um questionário, divulgado por email para diversas unidades hoteleiras portuguesas de diferentes regiões. Foram recolhidas 123 respostas, posteriormente analisadas no software Statistical Package for the Social Sciences (SPSS), com auxílio da extensão PROCESS, onde foi possível efetuar uma análise fatorial exploratória, análise das relações das variáveis através da análise correlações e regressões.
No que toca aos resultados foi possível compreender que existe uma relação direta entre a inteligência Cultural e a Eficácia das Equipas, assim como, uma relação indireta entre as mesmas por meio do estilo de Evitamento da Gestão de Conflitos. Nesse sentido, foram validadas duas das sete hipóteses do estudo. Para aprofundar resultados, pretendeu-se ainda analisar os efeitos indiretos da Inteligência Cultural com cada um dos componentes da Eficácia das Equipas. Como tal, percebeu-se, que existe ainda um efeito indireto da Inteligência Cultural no Desempenho da Eficácia das equipas através do estilo de Evitamento (já anteriormente provado) e do estilo de Compromisso da Gestão de Conflitos.
Tendo em conta, o facto de as equipas serem cada vez mais multiculturais, os resultados oferecem um conjunto de dados importantes para os gestores das unidades hoteleiras portuguesas.
Este estudo considera a relação entre a Inteligência Cultural e a Eficácia das equipas no setor hoteleiro português. Nesse sentido, uma vez que a investigação se focou no território português, considera-se relevante explorar a mesma temática num contexto internacional.
The main objective of the study is to understand whether the Cultural Intelligence of employees is related to the effectiveness of hotel teams. In addition, the aim is to understand whether the adoption of a certain conflict management style can influence the relationship between Cultural Intelligence and Team Effectiveness. The study applies to the reality of the national hotel sector, more specifically to Portuguese hotel units. As a method, we opted for a quantitative study using a questionnaire, sent by email to various portuguese hotels in different regions. A total of 123 responses were collected and then analyzed using the SPSS software, with the help of the PROCESS extension, where it was possible to carry out an exploratory factor analysis, analysis of the relationships between the variables through correlation analysis and regressions. As far as the results are concerned, it was possible to understand that there is a direct relationship between Cultural Intelligence and Team Effectiveness, as well as an indirect relationship between them through the Conflict Management Avoidance style. In this sense, two of the study's seven hypotheses were validated. To deepen the results, we also wanted to analyze the indirect effects of Cultural Intelligence on each of the components of Team Effectiveness. As such, it was realized that there is also an indirect effect of Cultural Intelligence on team effectiveness performance through the Avoidance style (already proven) and the Conflict Management Commitment style. Bearing in mind the fact that teams are increasingly multicultural, the results provide important data for managers of portuguese hotels. This study considers, the relationship between Cultural Intelligence and Team Effectiveness in the portuguese hotel sector. In this sense, since the research was focused on the portuguese territory, it is considered relevant to explore the same theme in an international context.
The main objective of the study is to understand whether the Cultural Intelligence of employees is related to the effectiveness of hotel teams. In addition, the aim is to understand whether the adoption of a certain conflict management style can influence the relationship between Cultural Intelligence and Team Effectiveness. The study applies to the reality of the national hotel sector, more specifically to Portuguese hotel units. As a method, we opted for a quantitative study using a questionnaire, sent by email to various portuguese hotels in different regions. A total of 123 responses were collected and then analyzed using the SPSS software, with the help of the PROCESS extension, where it was possible to carry out an exploratory factor analysis, analysis of the relationships between the variables through correlation analysis and regressions. As far as the results are concerned, it was possible to understand that there is a direct relationship between Cultural Intelligence and Team Effectiveness, as well as an indirect relationship between them through the Conflict Management Avoidance style. In this sense, two of the study's seven hypotheses were validated. To deepen the results, we also wanted to analyze the indirect effects of Cultural Intelligence on each of the components of Team Effectiveness. As such, it was realized that there is also an indirect effect of Cultural Intelligence on team effectiveness performance through the Avoidance style (already proven) and the Conflict Management Commitment style. Bearing in mind the fact that teams are increasingly multicultural, the results provide important data for managers of portuguese hotels. This study considers, the relationship between Cultural Intelligence and Team Effectiveness in the portuguese hotel sector. In this sense, since the research was focused on the portuguese territory, it is considered relevant to explore the same theme in an international context.
Description
Keywords
Interculturalidade Unidades hoteleiras Inteligência cultural Estilos da gestão de conflitos Eficácia das equipas