Repository logo
 
Publication

The role of perceived organizational support and organizational identification in the relationship between CSR and turnover intentions: a study in the Portuguese hotel industry

2019-10-25Conference object Restricted access
Simple item page
dc.contributor.authorDuarte, Patrícia
dc.contributor.authorNeves, José
dc.contributor.authorMouro, Carla
dc.contributor.authorRibeiro, Neuza
dc.date.accessioned2020-04-15T18:02:46Z
dc.date.available2020-04-15T18:02:46Z
dc.date.issued2019-10-25
dc.description.abstractManaging employee voluntary turnover remains a challenge for human resource professionals. This is particularly true in a business sector characterized by a turnover culture such as the hospitality sector. Previous research suggests that corporate social responsibility (CSR) is related to diverse job-related attitudes and behaviors. Adopting an employee-centered approach to CSR, the present study aimed to analyze the relationship between employee perceptions of CSR and turnover intention, within the scope of a theoretical model that proposes perceived organizational support and organizational identification as potential psychosocial mediators, thereby extending previous research. For testing this model, a correlational study was developed near employees from 12 three to five-stars hotels operating in Portugal. Data were collected through a paper-and-pencil survey, being the participation in the study voluntary and anonymous. 370 employees completed the survey which included measures of the main variables selected from the literature. Data were analyzed using PROCESS macro for IBM SPSS 22.0 (model 4). The results indicate that employees' perceptions of the level of involvement of their employer in CSR practices is significantly and negatively related to their levels of turnover intention. The more responsible the organization is considered, the lower the intention to leave the company in the next year. This effect is mediated by the proposed variables, which suggests that the involvement in socially responsible practices contributes to a greater sense of organizational support and enhances employee identification with the company, which subsequently promote lower levels of turnover intention. Organizations can thus increase employees’ perceptions of organizational support, organizational identification, and intention to stay by adopting socially responsible practices.pt_PT
dc.description.versionN/Apt_PT
dc.identifier.citationDuarte, P., Neves, J., Mouro, C. & Ribeiro, N. (2019). The role of perceived organizational support and organizational identification in the relationship between CSR and turnover intentions: a study in the Portuguese hotel industry. 8th International Conference on Social Responsibility, Ethics and Sustainable Business, 24-25th October, University of Minho, Braga, Portugal.pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.8/4878
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.subjectCorporate social responsibilitypt_PT
dc.subjectOrganizational identificationpt_PT
dc.subjectPerceived organizational supportpt_PT
dc.subjectTurnover intentionspt_PT
dc.titleThe role of perceived organizational support and organizational identification in the relationship between CSR and turnover intentions: a study in the Portuguese hotel industrypt_PT
dc.typeconference object
dspace.entity.typePublication
oaire.citation.conferencePlace8th International Conference on Social Responsibility, Ethics and Sustainable Business, University of Minho, Braga, Portugal.pt_PT
person.familyNameRibeiro
person.givenNameNeuza
person.identifier1254758
person.identifier.ciencia-id9517-6D32-32CE
person.identifier.orcid0000-0002-1228-2522
person.identifier.ridC-1381-2018
person.identifier.scopus-author-id34979222800
rcaap.rightsopenAccesspt_PT
rcaap.typeconferenceObjectpt_PT
relation.isAuthorOfPublication8fb73ad8-fa1e-4c42-9337-9e5f04e9b0b5
relation.isAuthorOfPublication.latestForDiscovery8fb73ad8-fa1e-4c42-9337-9e5f04e9b0b5

Files

Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
Duarte et al CSR and turnover intention in hotels.pdf
Size:
83.52 KB
Format:
Adobe Portable Document Format
Description:
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.32 KB
Format:
Item-specific license agreed upon to submission
Description:
Download

Collections

CARME - Comunicações em conferências sem publicação
ESTG - Comunicações em conferências e congressos internacionais