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Emotional Intelligence, Interpersonal Communication and Integration of People With Disabilities Inserted in the Labor Market

2021-02Journal article Open access
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dc.contributor.authorNogueira, Marta
dc.contributor.authorSousa, Célia
dc.contributor.authorCuadrado-Gordillo, Isabel
dc.date.accessioned2022-02-01T10:51:26Z
dc.date.available2022-02-01T10:51:26Z
dc.date.issued2021-02
dc.description.abstractThe main objective of this doctoral research is to understand how the labour market integrates the people with disabilities (PwD's), to understand what emotions they feel and how they generate them throughout the working day, and also to know how communication is processed in the workplace. In this study, the mixed methodology was chosen, using qualitative and quantitative research. In the qualitative methodology, the semi-structured interview was used and in the quantitative methodology, the questionnaire was used. The sample consisted of 50 workers with disabilities and 314co-workers of the same(n=314), employees of the Auchan Portugal Group. Through the results obtained, the PwD's recognize their emotions when interacting with their co-workers, however, most disguise the discomfort felt, not communicating clearly what emotions they felt. Most disabled workers have a high degree of awareness of the emotions experienced in the workplace but are reluctant to communicate these emotions to co-workers. This prevents colleagues from understanding what PwD is feeling and is an obstacle to clear communication.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationNogueira, Marta & Sousa, Célia. (2021). Emotions, communicational process and inclusion of people with disabilities in the work context. South Florida Journal of Development. 2. 3737-3752. 10.46932/sfjdv2n2-211.pt_PT
dc.identifier.doi10.30845/ijbss.v12n2p9pt_PT
dc.identifier.issn2219-1933
dc.identifier.issn2219-6021
dc.identifier.urihttp://hdl.handle.net/10400.8/6568
dc.language.isoengpt_PT
dc.relation.publisherversionhttp://ijbssnet.com/journals/Vol_12_No_2_February_2021/9.pdfpt_PT
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectDisabilitypt_PT
dc.subjectInterpersonal communication.pt_PT
dc.subjectEmotional intelligencept_PT
dc.subjectInclusionpt_PT
dc.subjectIntegrationpt_PT
dc.subjectLabor marketpt_PT
dc.titleEmotional Intelligence, Interpersonal Communication and Integration of People With Disabilities Inserted in the Labor Marketpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.conferencePlaceUSApt_PT
oaire.citation.endPage116pt_PT
oaire.citation.issue2pt_PT
oaire.citation.startPage106pt_PT
oaire.citation.titleInternational Journal of Business and Social Sciencept_PT
oaire.citation.volume12pt_PT
person.familyNameGonçalves Nogueira
person.familyNameSousa
person.familyNameCuadrado-Gordillo
person.givenNameMarta Alexandra
person.givenNameCélia Maria
person.givenNameIsabel
person.identifier.ciencia-id7319-1F05-DD45
person.identifier.ciencia-idC018-2EA4-D945
person.identifier.orcid0000-0002-9503-4451
person.identifier.orcid0000-0002-5113-9323
person.identifier.orcid0000-0003-2592-5571
person.identifier.ridF-1527-2015
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublicationbbaa50ad-0508-48c4-97c9-bd4ba0371e7f
relation.isAuthorOfPublication9c3f19fb-14ef-49d7-9212-94f471987b4f
relation.isAuthorOfPublication14efd627-be18-415e-b2fd-16dcc5e9e80e
relation.isAuthorOfPublication.latestForDiscovery9c3f19fb-14ef-49d7-9212-94f471987b4f

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