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Value co-creation in tourism and hospitality: A systematic literature review

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dc.contributor.authorRibeiro, Thiago de Luca Sant'ana
dc.contributor.authorCosta, Benny Kramer
dc.contributor.authorFerreira, Manuel Portugal
dc.contributor.authorFreire, Otávio Bandeira de Lamônica
dc.date.accessioned2024-01-18T11:59:30Z
dc.date.available2024-12-01T01:30:36Z
dc.date.issued2023
dc.descriptionDocumento anexado: "article in press" embargo até dezembro de 2024.pt_PT
dc.description.abstractIn this study we organize and analyze the literature on value co-creation in tourism and hospitality. For this purpose, we conducted a systematic literature review with 298 articles published between 2009 and 2020 indexed in the Web of Science database. We analyzed the methodological and thematic perspectives, as well as the theoretical relationships presented in all studies. We identified four main themes focusing on a) interactions & social networks, b) strategy & innovation, c) sharing economy, and d) value co-creation consequences. Interaction, engagement, and service innovation were the most studied antecedents of value co-creation, and satisfaction, perceived value, and loyalty as the main consequences. Few studies examined value co-creation as a mediating or moderating variable. Finally, we present a conceptual framework including antecedents, conse- quences, mediation, and moderation (ACMM) involved in value co-creation, to provide a broad understanding of the different perspectives analyzed in this study.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationRibeiro, T. D. L. S. A., Costa, B. K., Ferreira, M. P., & de Lamônica Freire, O. B. (2023). Value co-creation in tourism and hospitality: A systematic literature review. European Management Journal. 41(6), pp. 985-999. https://doi.org/10.1016/j.emj.2022.12.001.pt_PT
dc.identifier.doihttps://doi.org/10.1016/j.emj.2022.12.001pt_PT
dc.identifier.eissn1873-5681
dc.identifier.urihttp://hdl.handle.net/10400.8/9316
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherElsevierpt_PT
dc.relation.publisherversionhttps://www.sciencedirect.com/science/article/pii/S0263237322001657pt_PT
dc.subjectValue co-creationpt_PT
dc.subjectService-dominant logicpt_PT
dc.subjectTourism researchpt_PT
dc.subjectHospitality researchpt_PT
dc.subjectSystematic literature reviewpt_PT
dc.titleValue co-creation in tourism and hospitality: A systematic literature reviewpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage15pt_PT
oaire.citation.issue6pt_PT
oaire.citation.startPage1pt_PT
oaire.citation.titleEuropean Management Journalpt_PT
oaire.citation.volume41pt_PT
person.familyNameFerreira
person.givenNameManuel
person.identifier.ciencia-id2B1A-16D4-80DA
person.identifier.orcid0000-0002-4642-4605
person.identifier.ridA-2322-2012
person.identifier.scopus-author-id7402787382
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication69895f61-97d7-47e5-93e3-ede7fb54631c
relation.isAuthorOfPublication.latestForDiscovery69895f61-97d7-47e5-93e3-ede7fb54631c

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