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Publication
A Avaliação dos Trabalhadores com Recurso à Inteligência Artificial
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Abstract(s)
O desenvolvimento da Inteligência Artificial (IA), aliada à transformação tecnológica, tem
impactado, significativamente, o mundo laboral, desde logo através do surgimento de novas
formas de trabalho e de avaliação dos trabalhadores no desempenho das suas funções. Os
algoritmos desempenham um papel fundamental nessa transformação, influenciando não
apenas os métodos de trabalho, mas também a forma como os trabalhadores são
monitorizados e avaliados.
Este estudo pretende analisar os métodos de controlo e de avaliação de desempenho que o
empregador tem, atualmente, ao seu dispor, nomeadamente devido aos sistemas integrados
com IA, e verificar a sua conformidade com o atual acervo normativo.
Esses métodos incluem a introdução de novas tecnologias no local de trabalho, a recolha e
análise do feedback dos clientes e a utilização de algoritmos para processar esses dados e
obter conclusões sobre o seu desempenho.
No entanto, a avaliação dos trabalhadores com base em sistemas de IA ou algoritmos levanta
preocupações e riscos significativos. Entre os principais desafios, destacam-se a tomada de
decisões automatizadas sem qualquer intervenção humana, o risco de discriminação, a
possível violação dos direitos de personalidade e a desumanização do ambiente de trabalho.
Dada a crescente utilização destes sistemas, torna-se essencial compreender os mecanismos
de proteção disponíveis para os trabalhadores. Para isso, analisaremos os meios de defesa ao
seu dispor, quer através da contratação coletiva, quer por meio das mais recentes alterações
legislativas que visam garantir um equilíbrio entre inovação tecnológica e a salvaguarda dos
direitos laborais.
The development of Artificial Intelligence (AI), combined with technological transformation, has had a significant impact on the world of work, first and foremost through the emergence of new ways of working and evaluating workers in the performance of their duties. Algorithms play a fundamental role in this transformation, influencing not only working methods but also the way in which workers are monitored and evaluated. This study aims to analyse the performance monitoring and evaluation methods currently available to employers, particularly due to AI-integrated systems, and to verify their compliance with the current regulatory framework. These methods include the introduction of new technologies in the workplace, the collection and analysis of customer feedback and the use of algorithms to process this data and draw conclusions about their performance. However, evaluating workers based on AI systems or algorithms raises significant concerns and risks. Among the main challenges are automated decision-making without any human intervention, the risk of discrimination, the possible violation of personality rights and the dehumanisation of the work environment. Given the increasing use of these systems, it is essential to understand the protection mechanisms available to workers. To this end, we will analyze the means of defense available to them, both through collective bargaining and through the most recent legislative changes that aim to ensure a balance between technological innovation and the safeguarding of labor rights.
The development of Artificial Intelligence (AI), combined with technological transformation, has had a significant impact on the world of work, first and foremost through the emergence of new ways of working and evaluating workers in the performance of their duties. Algorithms play a fundamental role in this transformation, influencing not only working methods but also the way in which workers are monitored and evaluated. This study aims to analyse the performance monitoring and evaluation methods currently available to employers, particularly due to AI-integrated systems, and to verify their compliance with the current regulatory framework. These methods include the introduction of new technologies in the workplace, the collection and analysis of customer feedback and the use of algorithms to process this data and draw conclusions about their performance. However, evaluating workers based on AI systems or algorithms raises significant concerns and risks. Among the main challenges are automated decision-making without any human intervention, the risk of discrimination, the possible violation of personality rights and the dehumanisation of the work environment. Given the increasing use of these systems, it is essential to understand the protection mechanisms available to workers. To this end, we will analyze the means of defense available to them, both through collective bargaining and through the most recent legislative changes that aim to ensure a balance between technological innovation and the safeguarding of labor rights.
Description
Keywords
Inteligência artificial Feedback Big data Algoritmos Decisões automatizadas Avaliação dos trabalhadores