Similarity Based Approach for Comparing Home Healthcare Processes Models in Portugal

Ilahi, Latifa; Martinho, Ricardo; Ghannouchi, Sonia Ayachi; Domingos, Dulce; Rijo, Rui, Rui Pedro Charters Lopes

Publication

Similarity Based Approach for Comparing Home Healthcare Processes Models in Portugal

2016Journal article

dc.contributor.author	Ilahi, Latifa
dc.contributor.author	Martinho, Ricardo
dc.contributor.author	Ghannouchi, Sonia Ayachi
dc.contributor.author	Domingos, Dulce
dc.contributor.author	Rijo, Rui, Rui Pedro Charters Lopes
dc.date.accessioned	2025-06-16T09:09:35Z
dc.date.available	2025-06-16T09:09:35Z
dc.date.issued	2016
dc.description.abstract	Similarity metrics applied to business processes are used to compare and assess the similarities and differences between a set of process models. The results of this comparison can then serve as input to take management decisions, such as to prevent the proliferation of process variants. This is particularly useful in large (enterprise or governmental) organizations with multiple organizational units that share the same business processes. Examples include faculties of a university and their student enrollment process, hospitals or primary care centers of National Health Services and their medical appointment process, or even the pick and pack process across several warehouses of a large company. Due to many aspects (i.e. local policies, resources, socio-technical aspects, culture), a certain business process is individually evolved and refined across the multiple organizational units of the same organization. Organizations have then to deal with several process variants, which hampers the collection of performance indicators, optimization procedures and business process management overall. In this paper, we perform a similarity based approach to assess the similarities and differences that exist between home healthcare processes for two public primary healthcare centers in Portugal. We will achieve this by eliciting business process models according to best practices. Then, we lead a similarity based comparison between the elicited models. This is in order to show how much models are different in the same organization.	eng
dc.identifier.citation	Latifa Ilahi, Ricardo Martinho, Sonia Ayachi Ghannouchi, Dulce Domingos, Rui Rijo, Similarity Based Approach for Comparing Home Healthcare Processes Models in Portugal, Procedia Computer Science, Volume 100, 2016, Pages 1250-1259, ISSN 1877-0509, https://doi.org/10.1016/j.procs.2016.09.161
dc.identifier.doi	10.1016/j.procs.2016.09.161
dc.identifier.issn	1877-0509
dc.identifier.uri	http://hdl.handle.net/10400.8/13243
dc.language.iso	eng
dc.peerreviewed	yes
dc.publisher	Elsevier BV
dc.relation.hasversion	https://www.sciencedirect.com/science/article/pii/S1877050916323298
dc.relation.ispartof	Procedia Computer Science
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject	BPM
dc.subject	Similarity metrics
dc.subject	Modeling
dc.subject	Home healthcare processes
dc.subject	Process Governance
dc.subject	Flexibility
dc.title	Similarity Based Approach for Comparing Home Healthcare Processes Models in Portugal	eng
dc.type	journal article
dspace.entity.type	Publication
oaire.citation.endPage	1259
oaire.citation.startPage	1250
oaire.citation.title	Procedia Computer Science
oaire.citation.volume	100
oaire.version	http://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyName	Martinho
person.familyName	Rijo
person.givenName	Ricardo
person.givenName	Rui
person.identifier.ciencia-id	F51E-9BB5-EF92
person.identifier.orcid	0000-0003-1157-7510
person.identifier.orcid	0000-0002-9348-0474
person.identifier.rid	K-8277-2013
person.identifier.scopus-author-id	25823103700
person.identifier.scopus-author-id	36861366200
relation.isAuthorOfPublication	b2a74e46-f06c-4dcd-8c64-8f78f1d55440
relation.isAuthorOfPublication	e69d7599-392c-4f8f-a96a-bf0a0d15c8b1
relation.isAuthorOfPublication.latestForDiscovery	b2a74e46-f06c-4dcd-8c64-8f78f1d55440