Similarity Based Approach for Comparing Home Healthcare Processes Models in Portugal

Ilahi, Latifa; Martinho, Ricardo; Ghannouchi, Sonia Ayachi; Domingos, Dulce; Rijo, Rui, Rui Pedro Charters Lopes

http://hdl.handle.net/10400.8/13243

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Authors

Ilahi, Latifa

Martinho, Ricardo

Ghannouchi, Sonia Ayachi

Domingos, Dulce

Rijo, Rui, Rui Pedro Charters Lopes

Abstract(s)

Similarity metrics applied to business processes are used to compare and assess the similarities and differences between a set of process models. The results of this comparison can then serve as input to take management decisions, such as to prevent the proliferation of process variants. This is particularly useful in large (enterprise or governmental) organizations with multiple organizational units that share the same business processes. Examples include faculties of a university and their student enrollment process, hospitals or primary care centers of National Health Services and their medical appointment process, or even the pick and pack process across several warehouses of a large company. Due to many aspects (i.e. local policies, resources, socio-technical aspects, culture), a certain business process is individually evolved and refined across the multiple organizational units of the same organization. Organizations have then to deal with several process variants, which hampers the collection of performance indicators, optimization procedures and business process management overall. In this paper, we perform a similarity based approach to assess the similarities and differences that exist between home healthcare processes for two public primary healthcare centers in Portugal. We will achieve this by eliciting business process models according to best practices. Then, we lead a similarity based comparison between the elicited models. This is in order to show how much models are different in the same organization.

Keywords

BPM Similarity metrics Modeling Home healthcare processes Process Governance Flexibility

URI

http://hdl.handle.net/10400.8/13243

Citation

Latifa Ilahi, Ricardo Martinho, Sonia Ayachi Ghannouchi, Dulce Domingos, Rui Rijo, Similarity Based Approach for Comparing Home Healthcare Processes Models in Portugal, Procedia Computer Science, Volume 100, 2016, Pages 1250-1259, ISSN 1877-0509, https://doi.org/10.1016/j.procs.2016.09.161