A carregar...
Publicação
Relatório de estágio no Grupo Mercer Hoteles Sevilla: Manual de Procedimentos – Departamento de Compras
| Nome: | Descrição: | Tamanho: | Formato: | |
|---|---|---|---|---|
| 2.38 MB | Adobe PDF |
Autores
Orientador(es)
Resumo(s)
O presente relatório de estágio foi desenvolvido no âmbito do Mestrado em Gestão e Direção Hoteleira e tem como objetivo descrever, analisar e refletir criticamente sobre a experiência de estágio realizada no Departamento de Compras do Grupo Mercer Hoteles, em Sevilha. O estágio decorreu num contexto de gestão centralizada das compras para quatro unidades hoteleiras do grupo na cidade, permitindo o contacto direto com processos de aprovisionamento, controlo de custos, gestão de fornecedores, inventários e utilização de sistemas de informação de apoio à operação.
Ao longo do estágio, foram desenvolvidas tarefas de natureza administrativa e operacional, nomeadamente a realização e acompanhamento de pedidos, a verificação e registo de albaranes e faturas, o tratamento de incidências, o controlo de stocks e a análise de preços. Paralelamente, foi-me lançado o desafio de elaborar dois manuais de procedimentos para o Departamento de Compras, com o objetivo de uniformizar práticas, clarificar responsabilidades e reforçar o controlo interno entre as diferentes unidades.
O relatório encontra-se estruturado em seis capítulos. Após a introdução, procede-se à caracterização do Grupo Mercer Hoteles e das suas unidades em Sevilha, seguindo-se a descrição das tarefas desenvolvidas e a articulação entre a teoria e a prática. Posteriormente, é abordada a importância da gestão centralizada das compras e da sua informatização, enquadrando teoricamente o trabalho realizado. Por fim, apresenta-se o desenvolvimento dos manuais de procedimentos elaborados no âmbito do estágio e a reflexão conclusiva sobre os principais contributos desta experiência.
De forma global, o estágio permitiu consolidar conhecimentos adquiridos ao longo do mestrado, desenvolver competências técnicas e transversais e compreender de forma mais aprofundada o papel estratégico da função de compras na gestão hoteleira.
This internship report was developed within the scope of the Master's Degree in Hotel Management and Administration and aims to describe, analyse and critically reflect on the internship experience carried out in the Purchasing Department of Grupo Mercer Hoteles, in Seville. The internship took place within a context of centralized purchasing management for the group’s four hotel units in the city, allowing direct contact with procurement processes, cost control, supplier management, inventory control and the use of information systems to support operations. Throughout the internship, both administrative and operational tasks were carried out, namely the preparation and follow-up of purchase orders, the verification and registration of delivery notes and invoices, the handling of discrepancies, stock control and price analysis. At the same time, I was challenged to develop two procedure manuals for the Purchasing Department, with the purpose of standardizing practices, clarifying responsibilities and strengthening internal control across the different units. The report is structured into six chapters. After the introduction, the report presents Grupo Mercer Hoteles and its hotel units in Seville, followed by the description of the tasks performed and the articulation between theory and practice. Subsequently, the importance of centralized purchasing management and its digitalization is addressed, providing a theoretical framework for the work developed. Finally, the report presents the development of the procedure manuals prepared during the internship and a concluding reflection on the main contributions of this experience. Overall, the internship made it possible to consolidate the knowledge acquired throughout the master’s degree, develop both technical and soft skills, and gain a deeper understanding of the strategic role of the purchasing function in hotel management.
This internship report was developed within the scope of the Master's Degree in Hotel Management and Administration and aims to describe, analyse and critically reflect on the internship experience carried out in the Purchasing Department of Grupo Mercer Hoteles, in Seville. The internship took place within a context of centralized purchasing management for the group’s four hotel units in the city, allowing direct contact with procurement processes, cost control, supplier management, inventory control and the use of information systems to support operations. Throughout the internship, both administrative and operational tasks were carried out, namely the preparation and follow-up of purchase orders, the verification and registration of delivery notes and invoices, the handling of discrepancies, stock control and price analysis. At the same time, I was challenged to develop two procedure manuals for the Purchasing Department, with the purpose of standardizing practices, clarifying responsibilities and strengthening internal control across the different units. The report is structured into six chapters. After the introduction, the report presents Grupo Mercer Hoteles and its hotel units in Seville, followed by the description of the tasks performed and the articulation between theory and practice. Subsequently, the importance of centralized purchasing management and its digitalization is addressed, providing a theoretical framework for the work developed. Finally, the report presents the development of the procedure manuals prepared during the internship and a concluding reflection on the main contributions of this experience. Overall, the internship made it possible to consolidate the knowledge acquired throughout the master’s degree, develop both technical and soft skills, and gain a deeper understanding of the strategic role of the purchasing function in hotel management.
Descrição
Palavras-chave
Estágio Compras Hotelaria Centralização Procedimentos