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Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees

2020Journal article Open access
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dc.contributor.authorRibeiro, Neuza
dc.contributor.authorDuarte, Patrícia
dc.contributor.authorFidalgo, Jessica
dc.date.accessioned2021-07-21T14:22:42Z
dc.date.available2021-07-21T14:22:42Z
dc.date.issued2020
dc.description.abstractAbstract Purpose Hospitality employees’ attitudes and behaviors play a crucial role in enhancing customer satisfaction and service quality and ultimately firms’ success; therefore, organizations must have skilled, customer-oriented staff. More research is required to help hospitality managers gain insights into the best strategies to promote and retain customer-oriented employees. This study specifically sought to provide a more comprehensive understanding of the ways that authentic leadership (AL) can affect employees’ customer orientation and turnover intention, including exploring affective commitment’s (AC) potential mediating role.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationRibeiro, N., Duarte, P. and Fidalgo, J. (2020), "Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees: The mediating role of affective commitment", International Journal of Contemporary Hospitality Management, Vol. 32 No. 6, pp. 2097-2116. https://doi.org/10.1108/IJCHM-06-2019-0579pt_PT
dc.identifier.doihttps://doi.org/10.1108/IJCHM-06-2019-0579pt_PT
dc.identifier.issn0959-6119
dc.identifier.urihttp://hdl.handle.net/10400.8/5912
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.relationBusiness Research Unit
dc.relationRELAÇÃO ENTRE RESPONSABILIDADE SOCIAL DAS ORGANIZAÇÕES, ATITUDES E COMPORTAMENTOS DE TRABALHO: FACTORES MEDIADORES E MODERADORES
dc.relation.publisherversionhttps://www.emerald.com/insight/content/doi/10.1108/IJCHM-06-2019-0579/full/htmlpt_PT
dc.subjectAuthentic leadershippt_PT
dc.subjectTurnover intentionpt_PT
dc.subjectCustomer orientationpt_PT
dc.subjectTourism and hospitalitypt_PT
dc.titleAuthentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employeespt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.awardTitleBusiness Research Unit
oaire.awardTitleRELAÇÃO ENTRE RESPONSABILIDADE SOCIAL DAS ORGANIZAÇÕES, ATITUDES E COMPORTAMENTOS DE TRABALHO: FACTORES MEDIADORES E MODERADORES
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UID%2FGES%2F00315%2F2013/PT
oaire.awardURIinfo:eu-repo/grantAgreement/FCT//SFRH%2FBPD%2F76114%2F2011/PT
oaire.citation.endPage2116pt_PT
oaire.citation.issue6pt_PT
oaire.citation.startPage2097pt_PT
oaire.citation.titleInternational Journal of Contemporary Hospitality Managementpt_PT
oaire.citation.volume32pt_PT
oaire.fundingStream6817 - DCRRNI ID
person.familyNameRibeiro
person.givenNameNeuza
person.identifier1254758
person.identifier.ciencia-id9517-6D32-32CE
person.identifier.orcid0000-0002-1228-2522
person.identifier.ridC-1381-2018
person.identifier.scopus-author-id34979222800
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
project.funder.nameFundação para a Ciência e a Tecnologia
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication8fb73ad8-fa1e-4c42-9337-9e5f04e9b0b5
relation.isAuthorOfPublication.latestForDiscovery8fb73ad8-fa1e-4c42-9337-9e5f04e9b0b5
relation.isProjectOfPublication62939e1c-134b-49b9-941b-3b1eda489f3f
relation.isProjectOfPublicatione01a79d7-b7b4-43fe-bb05-cb3e172c6d8e
relation.isProjectOfPublication.latestForDiscovery62939e1c-134b-49b9-941b-3b1eda489f3f

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