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Challenges on the usability of digital platforms for informal caregivers and health professionals: the case study of Help2Care

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dc.contributor.authorFerreira Caroço, João Eduardo
dc.contributor.authorMarques Gomes, Nuno Miguel
dc.contributor.authorMartinho, Ricardo
dc.contributor.authorRijo, Rui
dc.contributor.authorPeralta, Teresa
dc.contributor.authorCarvalho, Daniel
dc.contributor.authorQuerido, Ana
dc.contributor.authorDixe, Maria dos Anjos
dc.date.accessioned2026-07-22T14:45:52Z
dc.date.available2026-07-22T14:45:52Z
dc.date.issued2019
dc.description.abstractThe usability of digital platforms assumes an important role in the support of health business processes. This is particularly relevant when these platforms automate previously manually-executed activities in a certain process, with the purpose of bringing time, cost and quality benefits both to end-users and health professionals. This is the main objective of the Help2Care e-Health digital platform, where informal caregivers can use a mobile app to access digital training materials on how to properly take care of their patients. Health professionals can, in turn, suggest these materials to their caregivers through a web application, communicate directly with them through a messaging system, and even perform remote health assessment and monitoring. However, the informal caregiver population presents specific attributes which, in general, require special attention for usability. Health professionals can also be challenged by such platforms and their inherent complexity. In this paper, we report the results and challenges of the usability studies performed on both mobile and web applications of the Help2Care platform.eng
dc.description.sponsorshipThis work was supported by Fundação para a Ciência e Tecnologia FCT - Portugal, under the scope of the Help2Care project: Help2care – Apoiar no autocuidado de utentes e cuidadores (POCI-01-0145-FEDER- 23762).
dc.identifier.citationJoão Caroço, Nuno Gomes, Ricardo Martinho, Rui Rijo, Teresa Peralta, Daniel Carvalho, Ana Querido, Maria dos Anjos Dixe, Challenges on the usability of digital platforms for informal caregivers and health professionals: the case study of Help2Care, Procedia Computer Science, Volume 164, 2019, Pages 724-731, ISSN 1877-0509, https://doi.org/10.1016/j.procs.2019.12.241.
dc.identifier.doi10.1016/j.procs.2019.12.241
dc.identifier.issn1877-0509
dc.identifier.urihttp://hdl.handle.net/10400.8/16658
dc.language.isoeng
dc.peerreviewedyes
dc.publisherElsevier BV
dc.relation.hasversionhttps://www.sciencedirect.com/science/article/pii/S1877050919322884
dc.relation.ispartofProcedia Computer Science
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectdigital platform
dc.subjecthealth professional
dc.subjectinformal caregiver
dc.subjectPSSUQ
dc.subjectdirect observation
dc.subjectusability
dc.subjecte-Health
dc.titleChallenges on the usability of digital platforms for informal caregivers and health professionals: the case study of Help2Careeng
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage731
oaire.citation.startPage724
oaire.citation.titleProcedia Computer Science
oaire.citation.volume164
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNameFerreira Caroço
person.familyNameMarques Gomes
person.familyNameMartinho
person.familyNameRijo
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person.familyNameDixe
person.givenNameJoão Eduardo
person.givenNameNuno Miguel
person.givenNameRicardo
person.givenNameRui Pedro Charters Lopes
person.givenNameAna
person.givenNameMaria dos Anjos
person.identifier794059
person.identifier.ciencia-idF51E-9BB5-EF92
person.identifier.ciencia-idE71D-3237-849C
person.identifier.ciencia-idE311-0BBA-444F
person.identifier.ciencia-idDB15-BD76-2B75
person.identifier.orcid0000-0002-7961-4915
person.identifier.orcid0000-0002-0117-5203
person.identifier.orcid0000-0003-1157-7510
person.identifier.orcid0000-0002-9348-0474
person.identifier.orcid0000-0002-5021-773X
person.identifier.orcid0000-0001-9035-8548
person.identifier.ridK-8277-2013
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person.identifier.scopus-author-id25823103700
person.identifier.scopus-author-id36861366200
person.identifier.scopus-author-id55885797900
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