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Publication
A design-driven conversational AI interface to enhance the self-management of patients living with IBS
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| 28.41 MB | Adobe PDF |
Abstract(s)
In the past two decades, there has been an increase in gastrointestinal diseases
worldwide, including irritable syndrome, associated with a significant decrease in
the population's quality of life (Rose et al., 2022).
It is believed that IBS can affect over 800 million individuals worldwide
(Longstreth et al., 2006), impacting patients' lives with gastrointestinal symptoms,
fatigue, anxiety and depression, reducing the quality of life, and generating
significant health costs that can go up to £2 billion a year in the United Kingdom
(Goodoory et al., 2022; Gracie et al., 2019; Kearney et al., 2011; Saha, 2014;
Talley & Spiller, 2002).
Irritable bowel syndrome patients were actively involved and participated in
several phases and activities throughout this project.
This project documents the work and process to understand the IBS patient
experience better and explore how patients could benefit from a conversational AI
interface and find some relief, especially during flare-ups or symptom
management situations.
The results highlight understanding the current patient’s needs in living with IBS.
It also created the opportunity to co-develop ideas with patients that informed the
prototype phase.
In this project, a design thinking framework was tested and proved adaptable to
healthcare contexts, combined with the best guidelines and heuristics (Jacob
Nielsen, 1994), to ensure usable user interfaces.
Description
Keywords
Design Conversational AI AI Irritable bowel syndrome IBS