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- Evaluation of an e-health platform for informal caregivers and health professionals: the case study of Help2CarePublication . Gomes, N.; Caroço, J.; Rijo, R.; Martinho, R.; Querido, A.; Peralta, T.; Dixe, Maria dos AnjosThe Help2Care e-Health platform was developed in order to capacitate infor-mal caregivers with digital, multimedia training materials. Health professionals select these materials according to the needs of the homebound patients under the supervision of these caregivers. In turn, caregiver can then use their smartphones to consult and apply the care procedures illustrated by these materials. In this paper, we present the results of performed usability tests for both web and mobile software applications of the Help2Care platform. These indicate an overall positive outcome, revealing less usable aspects such as the navigation flow in the web application and some design elements in the mobile application. Important written feedback was also collected, which we took into consideration to improve the software features of the platform.
- Help2CARE - Towards a digital platform to help to care for dependent persons and caregiversPublication . Gomes, Nuno; Caroço, João; Martinho, Ricardo; Rijo, Rui; Querido, Ana; Dixe, Maria dos AnjosNowadays, the training of caregivers and patients in self-care is performed in a health professional-to-patient/caregiver oral communication during consultation or discharge from the hospital, which leads to a limited knowledge retention rate either by caregivers and patients in self-care. The Help2CARE project aims to reduce the high rate of readmissions of patients in hospitals due to the lack of training of their informal caregivers. Therefore, we propose to train these caregivers/self-care patients through the provision of training materials that can increase the level of care provided. For this purpose, we present in this paper the Help2CARE digital platform, consisting of a web application and a mobile application that communicate with each other, which enables training materials to be available to caregivers (according to their patients’ needs of care) in a mobile application. With the web application, it is possible for a health professional to manage caregivers and materials to be made available to them, in order to enable those caregivers to access them through the mobile application, among other features, which enables health professionals to accomplish a closer monitoring of the caregivers under their guidance.
- Modelo de capacitação do cuidador informal para cuidar da pessoa com dependência.Publication . Dixe, Maria dos Anjos; Soares, Elsa; Martinho, Ricardo; Rijo, Rui; Caroço, João; Gomes, Nuno; Querido, Ana
- Challenges on the usability of digital platforms for informal caregivers and health professionals: the case study of Help2CarePublication . Ferreira Caroço, João Eduardo; Marques Gomes, Nuno Miguel; Martinho, Ricardo; Rijo, Rui; Peralta, Teresa; Carvalho, Daniel; Querido, Ana; Dixe, Maria dos AnjosThe usability of digital platforms assumes an important role in the support of health business processes. This is particularly relevant when these platforms automate previously manually-executed activities in a certain process, with the purpose of bringing time, cost and quality benefits both to end-users and health professionals. This is the main objective of the Help2Care e-Health digital platform, where informal caregivers can use a mobile app to access digital training materials on how to properly take care of their patients. Health professionals can, in turn, suggest these materials to their caregivers through a web application, communicate directly with them through a messaging system, and even perform remote health assessment and monitoring. However, the informal caregiver population presents specific attributes which, in general, require special attention for usability. Health professionals can also be challenged by such platforms and their inherent complexity. In this paper, we report the results and challenges of the usability studies performed on both mobile and web applications of the Help2Care platform.