ESTM - Comunicações em conferências e congressos internacionais
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- ‘Front’ And ‘Back Regions’ in Historic Housing Tourism: Spatial Segregation and Proximity in Host-Guest InteractionPublication . Braga, José Luís; Sousa, Bruno; Dionísio, MartaGoffman conceived a division of social establishments which he called region. A region for him was any place in some way limited by obstacles to perception. He distinguished two regions: ‘front’ and ‘back’. In turn, MacCannell applied Goffman’s classification to tourism. According to him, tourists show a special fascination with the ‘real lives’ of others. These ‘real lives’ can only be found in the back regions. MacCannell argued that, in the face of an influx of mass tourists, host communities seek to protect and isolate their culture by creating back regions. In these, the natives continue their significant traditions outside the eyes of tourists. Conversely, it is in the front regions that the natives perform a limited range of activities for tourist audiences. The tourism front region (or front stage) is, therefore, the place where hosts and guests meet and the tourism back region (or backstage) is the place where the hosts retreat, during the performance interval, to relax and prepare. This study aims to demonstrate the applicability of this concept to the interactions between hosts and guests that occur in Historic Housing Tourism (HHT). The results presented here emerged from a qualitative study in which 53 homeowners of HHT units were interviewed. The technique used for data collection and analysis was Grounded Theory (GT). In this study we found that, in the first phase of implantation of the HHT, which we called improvisation (1980s in most houses), the propensity for informalization was more evident. At this stage, there was a tendency to transform almost every region of the house in backstage. In the current phase of implementation of HHT, which we called the professionalization, formalization begins to acquire more and more importance. Hence, there is a tendency to erect more pronounced front regions and there is less fluidity between regions than in the improvisation phase. From the theory that we developed, using GT, two properties of HHT emerged which we named ‘segregating’ and ‘approaching’ that brought an empirical confirmation to Goffman’s theory. Spatial segregation is, thus, a means of preserving the intimacy of the HHT unit’s host family. In an interdisciplinary perspective, this study presents preliminary contributions in the management of historic housing tourism and tourism management (e.g. companies and destinations perspective).
- The Implementation of the Circular Economy R-Principles and Strategies: The Portuguese Hotel Industry PerspectivePublication . Costa, Berta; Rodrigues, Susana; Santos, NatáliaCircular Economy (CE) is a concept that has been gaining increasing importance in business circles and advocated by European Union, and by several governments worldwide. It is acknowledged that it has the potential to optimise resource efficiency, minimise production and consumption of greenhouse gas emissions, while simultaneously granting competitive advantage business prospects. Although it has been gaining momentum among academia, politicians, and practitioners, it is apparent some struggling when it comes to the design of a framework explaining how companies can embrace circularity and on how to adapt their business model to this new economic system. Despite its importance and applicability by the travel and tourism sector in general and the hotel industry in particular, it is insufficiently studied and examined. This empirical study investigates this concept on the Portuguese hotel industry perspective concerning the adoption of CE practices and CE R-principles through a survey instrument disseminated across the Portuguese hotel industry, with 78 valid responses. This article also introduces a new set of R-principles to the already existing ones, and contributes to the scientific research on the travel and tourism industry, and mainly to the one linked with the Portuguese hotel industry, which has been vaguely examined up to now. The results obtained indicate that these R-principles have been gaining importance, being adopted, and put into practice by the Portuguese hotel industry with special emphasis on the 3R-Principles (Reduce, Reuse, Recycle) along with Repair. Findings also indicate that some initiatives that are in line with a Circular Economy paradigm, namely recycling, reducing water and energy consumption, and cleaning management policies, towel and bed linen programmes, staff and education programmes, green products, certifications, among others, are also being considered.