Percorrer por autor "Pinheiro, Paulo"
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- Factors and Barriers to Tacit Knowledge Sharing in Non-Profit Organizations – a Case Study of Volunteer Firefighters in PortugalPublication . Oliveira, Márcio; Pinheiro, PauloStudies in Knowledge Management, targeting non-profit organizations (NPOs) are scarce, as opposed to what is happening in the private and public sectors. To study this, we opted for a case study of organizations such as the Portuguese Fire Brigades (FBs), unique in their action and identity and accompanies the need increasingly recognized by society, in enabling these organizations of competencies for the best possible performance in the face of tragic events that have occurred in recent years in Portugal, particularly with regard to large fires. The present study focuses on the sharing of tacit knowledge in NPOs in Portugal. Taking as a case study, the FBs present as objectives, the assessment of the most relevant factors and the most prevalent barriers to this sharing. A careful reading of the literature on tacit knowledge sharing allowed the identification of possible indicators and barriers to sharing this knowledge. The data obtained through questionnaires applied to the firefighters were subjected to two exploratory factorial analyses in order to diagnose the tacit knowledge sharing factors and the types of barriers to this sharing. Thus, 3 factors have been identified that are conducive to the sharing of tacit knowledge within these organizations: organizational culture, individual characteristics, and organizational structure. Four types of barriers with higher prevalence were also identified: personal, communicational, technological, and resource barriers or infrastructures. As limitations to the study, it is important to mention that the present research focuses exclusively on the sharing of tacit knowledge, not considering other forms of knowledge, and that if it is a case study, even with heterogeneous organizations, it cannot be replicated for different realities.
- How to Overcome Barriers to Sharing Tacit Knowledge in Non-Profit Organizations?Publication . Oliveira, Márcio; Pinheiro, Paulo; Lopes, João M.; Oliveira, JoséThis paper aims to elaborate a diagnosis and performance matrix concerted on the increment of human capital value by sharing tacit knowledge in non-proft organizations. The following objectives were defned: determine which indicators of tacit knowledge sharing are appliable; determine the measures to be implemented, aiming the augmentation of tacit knowledge sharing and learning organizational. Interviews were conducted with the commanders of volunteer fre brigades in Portugal. It was possible to create a diagnosis and performance matrix to increase the tacit knowledge sharing in these organizations. The application of this matrix improves the tacit knowledge sharing and consequently increases the human capital value. The option of a multiple case research of organizations such as voluntary fre brigades is unique in its action and identity, enabling such organizations with competencies to improve their performance with the purpose of mitigating tragic circumstances that may lead to the loss of human lives.
- Sharing of tacit knowledge in volunteer Portuguese firefighters – paths to diagnosisPublication . Oliveira, Márcio; Pinheiro, PauloPurpose - focusing on the study of tacit knowledge sharing in nonprofit organizations (NPOs) in Portugal and taking as a case study the Portuguese voluntary firefighters, we set as objectives, identify the most relevant factors for sharing tacit knowledge and identify the types of barriers most prevalent to such sharing in these organizations. Design / methodology / approach - a literature review on tacit knowledge sharing allowed the identification of indicators and barriers to the sharing of this knowledge. This was followed by a mixed methodology that combines qualitative and quantitative techniques through questionnaires and interviews, whose treatment allowed to determine the indicators that influence each of these factors and which types of barriers. Findings - Three factors have been identified that lead to the sharing of tacit knowledge within these organizations: organizational culture, individual characteristics, and organizational structure. Four typologies of barriers were identified: communicational, technological, personal and resource or infrastructure. Research limitations / implications - The present research focuses exclusively on the sharing of tacit knowledge, not considering other forms of knowledge. As a case study, although with heterogeneous organizations, the same cannot be replicated to different realities. Originality / Value - Studies in this area, targeting NPOs are scarce, as opposed to what is happening in the private and public sectors. The option of a case study of organizations such as the Portuguese fire brigades (FBs), unique in their action and identity, accompanies the need increasingly recognized by society, in enabling these organizations of competencies for the best possible performance, in the face of tragic events that have occurred in recent years in Portugal.