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RELATÓRIO DE PROJETO: IMPLEMENTAÇÃO DO SISTEMA DE GESTÃO DA QUALIDADE ISO 9001:2015 NUMA EMPRESA DE CONSULTORIA
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| 1.53 MB | Adobe PDF |
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Abstract(s)
O presente relatório documenta o projeto de conceção e implementação do sistema de gestão da qualidade (SGQ) segundo a norma ISO 9001:2015 na empresa CVQUALI, uma empresa cabo-verdiana de consultoria, formação e auditorias em qualidade e segurança alimentar. Foi elaborado no âmbito da Unidade Curricular de Projeto do Mestrado em Gestão da Qualidade e Segurança Alimentar, da Escola Superior de Turismo e Tecnologia do Mar, do Instituto Politécnico de Leiria.
O objetivo principal do projeto era a conceção e implementação integral do SGQ conforme a norma ISO 9001:2015 na empresa CVQUALI, tendo como foco não só a melhoria dos processos internos da empresa, mas também o aprofundamento do conhecimento prático sobre a implementação da norma.
A implementação do SGQ da empresa foi feita ao longo de 5 fases, dentro das quais todo o processo foi desenvolvido:
Fase 1 – Diagnóstico Inicial
Fase 2 – Planeamento do desenvolvimento do SGQ e preparação
Fase 3 – Desenvolvimento do SGQ
Fase 4 – Implementação operacional do sistema
Fase 5 – Avaliação do desempenho do sistema e melhoria
Entretanto, por forma a demonstrar com maior clareza a aplicação de cada um dos requisitos da norma, o relatório apresenta a implementação do sistema por requisito da norma, descrevendo como cada requisito da norma foi interpretado e aplicado na empresa CVQUALI.
O projeto culminou na realização de uma auditoria interna que demonstrou que o sistema de gestão da qualidade é apropriado e está em conformidade com os requisitos da ISO 9001:2015.
Com relação aos resultados obtidos, todos os objetivos do projeto inicialmente estabelecidos foram alcançados, tendo sido totalmente concebido e implementado um sistema de gestão da qualidade segundo a norma ISO 9001:2015 na empresa de consultoria CVQUALI.
As conclusões finais indicam que a implementação do SGQ ajudou a CVQUALI a alinhar os seus processos com os objetivos estratégicos, melhorar a qualidade dos serviços prestados e aumentar a satisfação dos clientes. O relatório finaliza com a apresentação dos desafios enfrentados, lições aprendidas e perspetivas futuras.
This report documents the project of designing and implementing the quality management system (QMS) according to the ISO 9001:2015 standard at CVQUALI, a Cape Verdean company specializing in consultancy, training, and audits in quality and food safety. It was prepared within the scope of the Project Curricular Unit of the Master's Degree in Quality and Food Safety Management, at the Escola Superior de Turismo e Tecnologia do Mar, Instituto Politecnico de Leiria. The main objective of the project was the design and full implementation of the QMS in accordance with the ISO 9001:2015 standard at CVQUALI, focusing not only on improving the company's internal processes, but also on deepening practical knowledge about the implementation of the standard. The implementation of the company's QMS was carried out over 5 phases, during which the entire process was developed: Phase 1 – Initial Diagnosis Phase 2 – QMS development planning and preparation Phase 3 – Development of the QMS Phase 4 – Operational implementation of the system Phase 5 – System performance evaluation and improvement However, in order to demonstrate more clearly the application of each of the standard's requirements, the report presents the implementation of the system per standard requirement, describing how each standard requirement was interpreted and applied in the CVQUALI company. The project culminated in an internal audit, which demonstrated that the quality management system is appropriate and complies with the requirements of ISO 9001:2015. Regarding the results obtained, all initially established project objectives were achieved, having been fully designed and implemented a quality management system according to the ISO 9001:2015 standard at the CVQUALI company. The final conclusions indicate that the implementation of the QMS helped CVQUALI to align its processes with its strategic objectives, improve the quality of the services provided, and increase customer satisfaction. The report concludes with recommendations to ensure the maintenance and evolution of the implemented system, reinforcing the importance of continuous improvement.
This report documents the project of designing and implementing the quality management system (QMS) according to the ISO 9001:2015 standard at CVQUALI, a Cape Verdean company specializing in consultancy, training, and audits in quality and food safety. It was prepared within the scope of the Project Curricular Unit of the Master's Degree in Quality and Food Safety Management, at the Escola Superior de Turismo e Tecnologia do Mar, Instituto Politecnico de Leiria. The main objective of the project was the design and full implementation of the QMS in accordance with the ISO 9001:2015 standard at CVQUALI, focusing not only on improving the company's internal processes, but also on deepening practical knowledge about the implementation of the standard. The implementation of the company's QMS was carried out over 5 phases, during which the entire process was developed: Phase 1 – Initial Diagnosis Phase 2 – QMS development planning and preparation Phase 3 – Development of the QMS Phase 4 – Operational implementation of the system Phase 5 – System performance evaluation and improvement However, in order to demonstrate more clearly the application of each of the standard's requirements, the report presents the implementation of the system per standard requirement, describing how each standard requirement was interpreted and applied in the CVQUALI company. The project culminated in an internal audit, which demonstrated that the quality management system is appropriate and complies with the requirements of ISO 9001:2015. Regarding the results obtained, all initially established project objectives were achieved, having been fully designed and implemented a quality management system according to the ISO 9001:2015 standard at the CVQUALI company. The final conclusions indicate that the implementation of the QMS helped CVQUALI to align its processes with its strategic objectives, improve the quality of the services provided, and increase customer satisfaction. The report concludes with recommendations to ensure the maintenance and evolution of the implemented system, reinforcing the importance of continuous improvement.
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ISO 9001 Qualidade Sistema de Gestão da Qualidade
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