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Management of quality-related costs. The case of Portuguese companies.

2013-08Artigo científico Acesso restrito
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datacite.subject.sdg04:Educação de Qualidade
datacite.subject.sdg08:Trabalho Digno e Crescimento Económico
datacite.subject.sdg11:Cidades e Comunidades Sustentáveis
dc.contributor.authorPires, António Ramos
dc.contributor.authorCociorva, Aliona
dc.contributor.authorSaraiva, Margarida
dc.contributor.authorNovas, Jorge Casas
dc.contributor.authorRosa, Álvaro
dc.date.accessioned2026-04-10T09:30:51Z
dc.date.available2026-04-10T09:30:51Z
dc.date.issued2013-08
dc.description.abstractThe traditional view of quality-related costs (QRC) tries to justify investment in prevention as a way to reduce the costs of failure. But this static view must counter a more dynamic vision that fosters continuous improvement and assesses the costs and benefits of implementing techniques and methods of quality management, such as certification of ISO 9001systems. However, it is unknown whether such companies are also engaged in the management of QRC arising from activities undertaken, either at the level of monitoring, or coming from failures, and if such organisations verify (or not) the recovery of investments in quality. In this sense, the present article aims to provide insight into the procedures adopted by Portuguese companies in managing QRC, and to assess the extent to which management reports allow the analysis of quality costs and contribute to the related planning and control activities. The results of this study showed that there is hardly any assent to the implementation of formal mechanisms for planning and control of QRC, and to the explicit identification and segregation of those costs in management reports.eng
dc.identifier.citationPires, A. R., Cociorva, A., Saraiva, M., Novas, J. C., & Rosa, Á. (2013). Management of quality-related costs. The case of Portuguese companies. Total Quality Management & Business Excellence, 24(7–8), 782–796. https://doi.org/10.1080/14783363.2013.792993
dc.identifier.doi10.1080/14783363.2013.792993
dc.identifier.issn1478-3363
dc.identifier.issn1478-3371
dc.identifier.urihttp://hdl.handle.net/10400.8/16090
dc.language.isopor
dc.peerreviewedyes
dc.publisherTaylor and Francis
dc.relation.hasversionhttps://www.tandfonline.com/doi/full/10.1080/14783363.2013.792993
dc.relation.ispartofTotal Quality Management & Business Excellence
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectManagement
dc.subjectPortuguese companies
dc.subjectQuality-related costs
dc.titleManagement of quality-related costs. The case of Portuguese companies.eng
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage796
oaire.citation.issue7-8
oaire.citation.startPage782
oaire.citation.titleTotal Quality Management & Business Excellence
oaire.citation.volume24
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNameCociorva
person.givenNameAliona
person.identifier.orcid0000-0002-4030-7985
relation.isAuthorOfPublication7c3f4f32-fecd-4b0f-820f-526cfa03b6db
relation.isAuthorOfPublication.latestForDiscovery7c3f4f32-fecd-4b0f-820f-526cfa03b6db

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