Repository logo
 
Publication

An application of the student relationship management concept

2009-05Conference paper Open access
Simple item page
dc.contributor.authorPiedade, Maria Beatriz
dc.contributor.authorSantos, Maribel Yasmina
dc.contributor.authorGuerra da Piedade, Maria Beatriz
dc.date.accessioned2025-04-14T11:48:52Z
dc.date.available2025-04-14T11:48:52Z
dc.date.issued2009-05
dc.description.abstractIt is largely accepted that a way to promote the students’ success is by implementing processes that allow the students closely monitoring, the evaluation of their success and the approximation to their day-by-day activities. However, the implementation of these processes does not take place in many Higher Education Institutions due to the lack of appropriates institutional practices and an adequate technological infrastructure able to support these practices. In order to overcome these conceptual and technological limitations, this paper presents the Student Relationship Management System (SRM System). The SRM System supports the SRM concept and the SRM practice, also here presented, and it is implemented using the technological infrastructure that supports the Business Intelligence (BI) systems. The SRM system was used in an application case (in a real context) to obtain knowledge about the students and their academic behaviour. Such information is fundamental to support the decision-making associated with the teaching learning process. All the obtained results are also presented and analysed in this paper.eng
dc.identifier.citationPiedade, Maria Beatriz; Santos, Maribel Yasmina (2009), ICEIS 2009. An application of the student relationship management concept, 11th International Conference on Enterprise Information Systems; Milan; Italy; 6 May 2009 through 10 May 2009; pp. 360-367. Code 79065. https://doi.org/10.5220/0002002003600367.
dc.identifier.doi10.5220/0002002003600367
dc.identifier.isbn978-989-8111-85-2
dc.identifier.urihttp://hdl.handle.net/10400.8/12790
dc.language.isoeng
dc.peerreviewedyes
dc.publisherSCITEPRESS - Science and Technology Publications
dc.relation.hasversionhttps://pdfs.semanticscholar.org/7b0b/d28d228d39b887fdb91e3346fe009573f1e1.pdf
dc.relation.ispartofProceedings of the 11th International Conference on Enterprise Information
dc.rights.uriN/A
dc.subjectBusiness Intelligence
dc.subjectCustomer Relationship Management
dc.subjectData Mining
dc.subjectData Warehouse
dc.subjectOLAP
dc.subjectStudent Relationship Management
dc.titleAn application of the student relationship management concepteng
dc.typeconference paper
dspace.entity.typePublication
oaire.citation.conferenceDate2009-05
oaire.citation.conferencePlaceMilan, Italy
oaire.citation.endPage367
oaire.citation.startPage360
oaire.citation.titleICEIS 2009 - 11th International Conference on Enterprise Information Systems, Proceedings
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNameGuerra da Piedade
person.givenNameMaria Beatriz
person.identifier.ciencia-idAA12-B290-1248
person.identifier.orcid0000-0002-7433-2599
person.identifier.scopus-author-id25123045900
relation.isAuthorOfPublicationabf53d80-76b3-4c3a-b173-667340dcdfd0
relation.isAuthorOfPublication.latestForDiscoveryabf53d80-76b3-4c3a-b173-667340dcdfd0

Files

Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
An application of the student relationship management concept.pdf
Size:
1.57 MB
Format:
Adobe Portable Document Format
Description:
It is largely accepted that a way to promote the students’ success is by implementing processes that allow the students closely monitoring, the evaluation of their success and the approximation to their day-by-day activities. However, the implementation of these processes does not take place in many Higher Education Institutions due to the lack of appropriates institutional practices and an adequate technological infrastructure able to support these practices. In order to overcome these conceptual and technological limitations, this paper presents the Student Relationship Management System (SRM System). The SRM System supports the SRM concept and the SRM practice, also here presented, and it is implemented using the technological infrastructure that supports the Business Intelligence (BI) systems. The SRM system was used in an application case (in a real context) to obtain knowledge about the students and their academic behaviour. Such information is fundamental to support the decision-making associated with the teaching learning process. All the obtained results are also presented and analysed in this paper.
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.32 KB
Format:
Item-specific license agreed upon to submission
Description:
Download

Collections

ESTG - Comunicações em conferências e congressos internacionais