Surviving the Culture Shock Syndrome: the Role of Cultural Intelligence, Emotional Intelligence and Responsible Leadership in Enhancing Expatriates’ Performance

Jesus, João Octávio Santos de

http://hdl.handle.net/10400.8/5449

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Authors

Jesus, João Octávio Santos de

Advisor(s)

Marques, Tânia de Matos Gomes

Crespo, Cátia Claudemira Cordeiro Fernandes

Abstract(s)

Expatriates are increasingly being challenged to execute their roles with a higher sense of responsibility. However, only a few studies have empirically examined the impact of culture shock on expatriates’ performance and the influence of responsible leadership on expatriates’ performance. Using Anxiety and Uncertainty Management Theory, this dissertation examines the relationship between cultural intelligence, culture shock and expatriates’ performance, and tests the mediation role of culture shock in the relationship. Furthermore, the moderation effect of emotional intelligence and responsible leadership on the relationships are also studied. A web-based only survey was administered to collect data from a sample of 204 expatriates. Structural equation modelling was used to analyse the data. The results reveal that cultural intelligence is positively related to expatriates’ performance, culture shock is negatively related to expatriates’ performance, and culture shock partly mediates the relationship. Results also reveal that responsible leadership negatively influences the effect of culture shock on expatriates’ performance, and emotional intelligence negatively influences the effect of cultural intelligence on expatriates’ performance.