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Promoting students success with a business intelligence system

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datacite.subject.fosCiências Naturais::Ciências da Computação e da Informação
datacite.subject.fosCiências Sociais::Ciências da Educação
datacite.subject.sdg03:Saúde de Qualidade
datacite.subject.sdg07:Energias Renováveis e Acessíveis
datacite.subject.sdg11:Cidades e Comunidades Sustentáveis
dc.contributor.authorPiedade, Maria Beatriz
dc.contributor.authorSantos, Maribel Yasmina
dc.date.accessioned2025-12-05T13:17:57Z
dc.date.available2025-12-05T13:17:57Z
dc.date.issued2010
dc.descriptionConference date - 7 April 2010 - 10 April 2010; Conference code - 81593
dc.description.abstractThe promotion of the students' success is usually associated to the closely monitoring of the students' activities. This requires the implementation of mechanisms that, in the scope of the teaching/learning process, allow the students' academic activities monitoring, the students' academic success/failure evaluation and the teacher/tutor approximation to the students' day-by-day academic activities. Although important, the activities involved in these processes do not take place in many higher education institutions, due to the lack of an appropriate support. To sustain these complex processes and activities, a conceptual framework and a technological infrastructure was proposed and integrated in a Student Relationship Management (SRM) System. The SRM System supports the SRM concept and practice and it has been implemented using concepts and technologies associated with the Business Intelligence systems. To validate the SRM System, several application cases were implemented in real contexts. They demonstrated the system relevance in the process of acquisition of knowledge about the students and their academic behaviours. The system supports the decision making process in the teaching/learning scope and facilitates the automatic interaction with the students. The impact of the several undertaken actions are presented and analysed in this paper.eng
dc.identifier.citationPiedade, M. B., & Santos, M. Y. (2010, April). Promoting students success with a business intelligence system. In International Conference on Computer Supported Education (Vol. 2, pp. 46-52). SCITEPRESS. DOI: https://doi.org/10.5220/0002793300460052.
dc.identifier.doi10.5220/0002793300460052
dc.identifier.isbn978-989-674-024-5
dc.identifier.urihttp://hdl.handle.net/10400.8/14918
dc.language.isoeng
dc.peerreviewedyes
dc.publisherSCITEPRESS
dc.relation.hasversionhttps://www.scitepress.org/PublishedPapers/2010/27933/
dc.rights.uriN/A
dc.subjectBusiness Intelligence
dc.subjectCustomer Relationship Management
dc.subjectData Mining
dc.subjectData Warehouse
dc.subjecton-Line Analytical Processing
dc.subjectStudent Relationship Management
dc.titlePromoting students success with a business intelligence systemeng
dc.typeconference paper
dspace.entity.typePublication
oaire.citation.conferenceDate2010-04
oaire.citation.conferencePlaceValencia, Spain
oaire.citation.endPage52
oaire.citation.startPage46
oaire.citation.titleCSEDU 2010 - 2nd International Conference on Computer Supported Education, Proceedings
oaire.citation.volume2
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNameGuerra da Piedade
person.givenNameMaria Beatriz
person.identifier.ciencia-idAA12-B290-1248
person.identifier.orcid0000-0002-7433-2599
person.identifier.scopus-author-id25123045900
relation.isAuthorOfPublicationabf53d80-76b3-4c3a-b173-667340dcdfd0
relation.isAuthorOfPublication.latestForDiscoveryabf53d80-76b3-4c3a-b173-667340dcdfd0

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The promotion of the students' success is usually associated to the closely monitoring of the students' activities. This requires the implementation of mechanisms that, in the scope of the teaching/learning process, allow the students' academic activities monitoring, the students' academic success/failure evaluation and the teacher/tutor approximation to the students' day-by-day academic activities. Although important, the activities involved in these processes do not take place in many higher education institutions, due to the lack of an appropriate support. To sustain these complex processes and activities, a conceptual framework and a technological infrastructure was proposed and integrated in a Student Relationship Management (SRM) System. The SRM System supports the SRM concept and practice and it has been implemented using concepts and technologies associated with the Business Intelligence systems. To validate the SRM System, several application cases were implemented in real contexts. They demonstrated the system relevance in the process of acquisition of knowledge about the students and their academic behaviours. The system supports the decision making process in the teaching/learning scope and facilitates the automatic interaction with the students. The impact of the several undertaken actions are presented and analysed in this paper.
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