Repository logo
 
Publication

Stakeholder Differences in Valued Hotel Green Practices

datacite.subject.sdg03:Saúde de Qualidade
datacite.subject.sdg08:Trabalho Digno e Crescimento Económico
datacite.subject.sdg12:Produção e Consumo Sustentáveis
dc.contributor.authorJulião, Jorge
dc.contributor.authorMonteiro, Inês
dc.contributor.authorGaspar, Marcelo
dc.contributor.authorTrindade, Maria Alice
dc.date.accessioned2025-08-04T09:22:23Z
dc.date.available2025-08-04T09:22:23Z
dc.date.issued2025-06-26
dc.descriptionArticle number - 5895
dc.descriptionThis article belongs to the Section Economic and Business Aspects of Sustainability
dc.description.abstractThis paper aims to compare the perceptions of hotel customers and hotel staff regarding the value of green hotel attributes. By examining both stakeholder groups, the study addresses a gap in sustainable hospitality research, which largely overlooks employee perspectives in favour of customer preferences. An exploratory, cross-sectional survey was conducted using structured questionnaires, administered to hotel guests (n = 307) and hotel staff (n = 89) in Porto, Portugal. Respondents rated 15 green hotel attributes using a five-point Likert scale. Demographic data were also collected to analyse perceptual differences across gender, age, income, and education. The results revealed that both customers and staff exhibited environmental awareness, though their prioritisation of specific green practices differed. Customers tended to value visible environmental measures, such as recycling bins, energy-saving light bulbs, and renewable energy signage, while staff placed greater emphasis on operational sustainability aspects, including low-flow plumbing fixtures, refillable soap dispensers, and durable goods used in service areas. These differences reflect the stakeholders’ distinct roles and experiences within the hotel ecosystem. This study enriches the discourse on sustainable hospitality by providing a dual-stakeholder analysis of green hotel attributes using a shared evaluative framework. The findings offer practical insights for hotel managers aligning sustainability strategies with the expectations of both guests and employees, supporting more effective and inclusive green implementation in the lodging sector.eng
dc.identifier.citationJulião, J.; Monteiro, I.; Gaspar, M.; Trindade, M.A. Stakeholder Differences in Valued Hotel Green Practices. Sustainability 2025, 17, 5895. https://doi.org/ 10.3390/su17135895
dc.identifier.doi10.3390/su17135895
dc.identifier.issn2071-1050
dc.identifier.urihttp://hdl.handle.net/10400.8/13846
dc.language.isoeng
dc.peerreviewedyes
dc.publisherMDPI
dc.relation.hasversionhttps://www.mdpi.com/2071-1050/17/13/5895
dc.relation.ispartofSustainability
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectSustainable hospitality
dc.subjectSustainable tourism
dc.subjectGreen hotel practices
dc.subjectStakeholder perceptions
dc.subjectEnvironmental awareness
dc.subjectGreen hotels
dc.titleStakeholder Differences in Valued Hotel Green Practiceseng
dc.typejournal article
dspace.entity.typePublication
oaire.citation.issue13
oaire.citation.titleSustainability
oaire.citation.volume17
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNameCalvete Gaspar
person.givenNameMarcelo
person.identifier.ciencia-idC017-F4B7-A539
person.identifier.gsidorslzR0AAAAJ
person.identifier.orcid0000-0003-3153-6468
person.identifier.ridV-8230-2017
person.identifier.scopus-author-id57200908830
relation.isAuthorOfPublicationd5e66002-e47e-4200-beb3-67f5343ea665
relation.isAuthorOfPublication.latestForDiscoveryd5e66002-e47e-4200-beb3-67f5343ea665

Files

Original bundle
Now showing 1 - 1 of 1
Loading...
Thumbnail Image
Name:
sustainability-17-05895-v2.pdf
Size:
445.55 KB
Format:
Adobe Portable Document Format
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.32 KB
Format:
Item-specific license agreed upon to submission
Description: