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Enhancing business process flexibility in an emergency care process

2016-06Conference paper Restricted access
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dc.contributor.authorMejri, Asma
dc.contributor.authorGhannouchi, Sonia Ayachi
dc.contributor.authorMartinho, Ricardo
dc.contributor.authorElhadj, Feteh
dc.date.accessioned2025-06-05T15:23:16Z
dc.date.available2025-06-05T15:23:16Z
dc.date.issued2016-06
dc.description.abstractBusiness Process Management (BPM) is being increasingly adopted to streamline healthcare service delivery and management processes. Emergency departments (ED) are very complex. To operate effectively and create value, EDs must be flexible and have the ability to rapidly adapt to the highly variable needs of patients. In this paper, we provide models for a real-world scenario emergency care (EC) process, and elicit its flexibility needs using interviews with the EC process participants. We then use a guidance tool to help with the choice of the most suitable Business Process Management System (BPMS), regarding the flexibility needs elicited. We validate this choice by modelling the new flexibility enhanced EC process with one of the advised BPMSs, and analyse its support regarding the elicited flexibility needs.por
dc.description.sponsorshipThe authors thank well professionals of the university hospital Farhat Hached (Tunisia). We are very grateful to the head of service Dr. Mehdi METHAMEM.
dc.identifier.citationA. Mejri, S. A. Ghannouchi, R. Martinho and F. Elhadj, "Enhancing business process flexibility in an emergency care process," 2016 IEEE/ACIS 15th International Conference on Computer and Information Science (ICIS), Okayama, Japan, 2016, pp. 1-6, doi: 10.1109/ICIS.2016.7550814
dc.identifier.doi10.1109/icis.2016.7550814
dc.identifier.urihttp://hdl.handle.net/10400.8/13132
dc.language.isoeng
dc.peerreviewedn/a
dc.publisherIEEE
dc.relation.hasversionhttps://ieeexplore.ieee.org/document/7550814
dc.relation.ispartof2016 IEEE/ACIS 15th International Conference on Computer and Information Science (ICIS)
dc.rights.uriN/A
dc.subjectEmergency department
dc.subjectBPMS
dc.subjectEmergency care process
dc.subjectFlexibility
dc.subjectFlexibility needs
dc.subjectGuidance tool
dc.titleEnhancing business process flexibility in an emergency care processeng
dc.typeconference paper
dspace.entity.typePublication
oaire.citation.conferenceDate2016
oaire.citation.conferencePlaceOkayama, Japan
oaire.citation.title2016 IEEE/ACIS 15th International Conference on Computer and Information Science (ICIS)
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNameMartinho
person.givenNameRicardo
person.identifier.ciencia-idF51E-9BB5-EF92
person.identifier.orcid0000-0003-1157-7510
person.identifier.ridK-8277-2013
person.identifier.scopus-author-id25823103700
relation.isAuthorOfPublicationb2a74e46-f06c-4dcd-8c64-8f78f1d55440
relation.isAuthorOfPublication.latestForDiscoveryb2a74e46-f06c-4dcd-8c64-8f78f1d55440

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