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Business intelligence in higher education: Managing the relationships with students

2009-10Conference paper Open access
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dc.contributor.authorPiedade, Maria Beatriz Guerra da
dc.contributor.authorSantos, Maribel Yasmina
dc.date.accessioned2025-06-02T14:40:34Z
dc.date.available2025-06-02T14:40:34Z
dc.date.issued2009-10
dc.description1st International Conference on Knowledge Discovery and Information Retrieval, KDIR 2009, 6 October 2009 through 8 October 2009 - Code 81344
dc.description.abstractThe closely monitoring of the students' academic activities, the evaluation of their academic success and the approximation to their day-by-day academic activities are key factors in the promotion of the student's academic success in higher education institutions. To be possible the implementation of monitoring processes and activities, it is essential the acquisition of knowledge about the students and their academic behaviour. This knowledge supports the decision-making associated with teaching-learning process, enhancing an effective institution-student relationship. This paper presents a Student Relationship Management (SRM) system that is under development. The SRM system supports the SRM concept and practice and has been implemented using concepts and technologies associated to the Business Intelligence systems. To demonstrate the SRM system relevance in the process of acquisition of knowledge about the students and in the support of actions and decisions based on such knowledge, an application case carried out in a real context is also presented.eng
dc.identifier.citationPiedade, M. B., & Santos, M. Y. (2009). Business intelligence in higher education: managing the relationships with students. DOI: https://doi.org/10.5220/0002302602970302.
dc.identifier.doi10.5220/0002302602970302
dc.identifier.isbn978-989674011-5
dc.identifier.urihttp://hdl.handle.net/10400.8/13063
dc.language.isoeng
dc.peerreviewedyes
dc.publisherSciTePress - Science and and Technology Publications
dc.relation.hasversionhttps://www.scitepress.org/Papers/2009/23026/23026.pdf
dc.relation.ispartofProceedings of the International Conference on Knowledge Discovery and Information Retrieval
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectBusiness Intelligence
dc.subjectCustomer Relationship Management
dc.subjectData Mining
dc.subjectData Warehouse
dc.subjectOLAP
dc.subjectStudent Relationship Management
dc.titleBusiness intelligence in higher education: Managing the relationships with studentseng
dc.typeconference paper
dspace.entity.typePublication
oaire.citation.conferenceDate2009-10
oaire.citation.conferencePlaceFunchal, Madeira, Portugal
oaire.citation.endPage302
oaire.citation.startPage297
oaire.citation.titleInternational Conference on Knowledge Discovery and Information Retrieval
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNameGuerra da Piedade
person.givenNameMaria Beatriz
person.identifier.ciencia-idAA12-B290-1248
person.identifier.orcid0000-0002-7433-2599
person.identifier.scopus-author-id25123045900
relation.isAuthorOfPublicationabf53d80-76b3-4c3a-b173-667340dcdfd0
relation.isAuthorOfPublication.latestForDiscoveryabf53d80-76b3-4c3a-b173-667340dcdfd0

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The closely monitoring of the students' academic activities, the evaluation of their academic success and the approximation to their day-by-day academic activities are key factors in the promotion of the student's academic success in higher education institutions. To be possible the implementation of monitoring processes and activities, it is essential the acquisition of knowledge about the students and their academic behaviour. This knowledge supports the decision-making associated with teaching-learning process, enhancing an effective institution-student relationship. This paper presents a Student Relationship Management (SRM) system that is under development. The SRM system supports the SRM concept and practice and has been implemented using concepts and technologies associated to the Business Intelligence systems. To demonstrate the SRM system relevance in the process of acquisition of knowledge about the students and in the support of actions and decisions based on such knowledge, an application case carried out in a real context is also presented.
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