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Developing an Enterprise Architecture Proof of Concept in a Portuguese Hospital

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datacite.subject.fosEngenharia e Tecnologia
datacite.subject.sdg09:Indústria, Inovação e Infraestruturas
dc.contributor.authorRijo, Rui
dc.contributor.authorMartinho, Ricardo
dc.contributor.authorErmida, Diogo
dc.date.accessioned2026-02-12T16:21:00Z
dc.date.available2026-02-12T16:21:00Z
dc.date.issued2015
dc.descriptionPart of special issue Conference on ENTERprise Information Systems/International Conference on Project MANagement/Conference on Health and Social Care Information Systems and Technologies, CENTERIS/ProjMAN / HCist 2015 October 7-9, 2015.
dc.description.abstractA Portuguese hospital with 700 beds and assisting 600 000 inhabitants, in its strategic plan, claimed for the urgent need of using new management approaches for dealing with the complexity of their information systems (IS), the highly coupled Information Technology (IT) infrastructures, and the inefficiency in the communication. This paper describes a proof of concept development using the concepts of Enterprise Architecture (EA) to contribute for a solution for these needs. The work focuses on the improvement of the medical appointment and patients' customer service business processes. Based on key points of existing EA frameworks, we started by using a questionnaire to the top management, and defining a common vision for this specific area, followed by the elicitation of the business processes and the supporting IS and IT infrastructures. Finally, we selected the key performance indicators that will help the hospital to monitor the performance of these processes. With this information gathered we offer a tool for top management to communicate with the clinical and IT areas and, together, take decisions with a common mind map and with the possibility to simulate the impact in the organization of those decisions. Another result of this work is the lessons learned in this proof-of-concept that can be applied in other areas and business processes of the hospital.eng
dc.description.sponsorship
dc.identifier.citationRijo, Rui & Martinho, Ricardo & Ermida, Diogo. (2015). Developing an Enterprise Architecture Proof of Concept in a Portuguese Hospital. Procedia Computer Science. 64. 1217–1225. 10.1016/j.procs.2015.08.511.
dc.identifier.doi10.1016/j.procs.2015.08.511
dc.identifier.issn1877-0509
dc.identifier.urihttp://hdl.handle.net/10400.8/15619
dc.language.isoeng
dc.peerreviewedyes
dc.publisherElsevier
dc.relation.hasversionhttps://www.sciencedirect.com/science/article/pii/S1877050915026460
dc.relation.ispartofProcedia Computer Science
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectEnterprise Architecture
dc.subjectHealth Information Systems Management
dc.subjectStrategic Management
dc.titleDeveloping an Enterprise Architecture Proof of Concept in a Portuguese Hospitaleng
dc.title.alternativeConference on ENTERprise Information Systems / International Conference on Project MANagement / Conference on Health and Social Care Information Systems and Technologies, CENTERIS / ProjMAN / HCist 2015 October 7-9, 2015eng
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage1225
oaire.citation.startPage1217
oaire.citation.titleProcedia Computer Science.
oaire.citation.volume64
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNameRijo
person.familyNameMartinho
person.givenNameRui
person.givenNameRicardo
person.identifier.ciencia-idF51E-9BB5-EF92
person.identifier.orcid0000-0002-9348-0474
person.identifier.orcid0000-0003-1157-7510
person.identifier.ridK-8277-2013
person.identifier.scopus-author-id36861366200
person.identifier.scopus-author-id25823103700
relation.isAuthorOfPublicatione69d7599-392c-4f8f-a96a-bf0a0d15c8b1
relation.isAuthorOfPublicationb2a74e46-f06c-4dcd-8c64-8f78f1d55440
relation.isAuthorOfPublication.latestForDiscoveryb2a74e46-f06c-4dcd-8c64-8f78f1d55440

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