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In Case of Doubt See the Manual: A Comparative Analysis of (Self)Learning Packages Qualitative Research Software

2017-06-21Book part Open access
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dc.contributor.authorFreitas, Fábio
dc.contributor.authorRibeiro, Jaime
dc.contributor.authorBrandão, Catarina
dc.contributor.authorSouza, Francislê Neri de
dc.contributor.authorCosta, António Pedro
dc.contributor.authorReis, Luís Paulo
dc.date.accessioned2025-08-26T10:28:39Z
dc.date.available2025-08-26T10:28:39Z
dc.date.issued2017-06-21
dc.description.abstractOne of the first precautions that a consumer/user has when acquiring a new product is related to how to use it. In this context, the user manuals can be assumed as one of the main communication channels between the companies that develop the products and the user. Regarding the use of software packages, literature indicates that one of the decisive factors for user’s dissatisfaction is related to the difficulty in learning how to work with a software. In this context, Qualitative Data Analysis Software (QDAS) enterprises are increasingly looking to develop features that can decrease user’s learning curve of their tools. In this way, this chapter illustrates a comparison of user support features, such as: support and typology of the User Manual; Training; Tutorials; Forums; Frequently asked questions (FAQ’s); Workshops. Through a systematic exploration of the native sites guided by a dedicated checklist, it was sought to identify the singularities of the resources to support (self)learning of the different software packages. In order to systematize the offers that each user can find, enabling him/her to choose the package that provides the solutions that best respond to his/her learning style. It was concluded that among the different software packages there are no noteworthy disparities, only in two packages analysed there were shortcomings in the offer of formative and autonomous learning.eng
dc.identifier.citationFreitas, F., Ribeiro, J., Brandão, C., de Souza, F.N., Costa, A.P., Reis, L.P. (2018). In Case of Doubt See the Manual: A Comparative Analysis of (Self)Learning Packages Qualitative Research Software. In: Costa, A., Reis, L., Souza, F., Moreira, A. (eds) Computer Supported Qualitative Research. ISQR 2017. Advances in Intelligent Systems and Computing, vol 621. Springer, Cham. https://doi.org/10.1007/978-3-319-61121-1_16
dc.identifier.doi10.1007/978-3-319-61121-1_16
dc.identifier.isbn9783319611204
dc.identifier.isbn9783319611211
dc.identifier.issn2194-5357
dc.identifier.issn2194-5365
dc.identifier.urihttp://hdl.handle.net/10400.8/13907
dc.language.isoeng
dc.peerreviewedyes
dc.publisherSpringer International Publishing
dc.relation.hasversionhttps://link.springer.com/chapter/10.1007/978-3-319-61121-1_16
dc.relation.ispartofAdvances in Intelligent Systems and Computing
dc.relation.ispartofComputer Supported Qualitative Research
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.titleIn Case of Doubt See the Manual: A Comparative Analysis of (Self)Learning Packages Qualitative Research Softwareeng
dc.typebook part
dspace.entity.typePublication
oaire.citation.endPage192
oaire.citation.startPage176
oaire.citation.titleComputer Supported Qualitative Research (ISQR 2017)
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNameRibeiro
person.givenNameJaime
person.identifier.ciencia-id631E-EEED-A510
person.identifier.orcid0000-0002-1548-5579
person.identifier.ridF-1706-2015
person.identifier.scopus-author-id55432224100
relation.isAuthorOfPublication3aace2a5-604f-4657-a1a3-fecf92336d0c
relation.isAuthorOfPublication.latestForDiscovery3aace2a5-604f-4657-a1a3-fecf92336d0c

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