Repository logo
 
Publication

Towards a Business Process Management Governance Approach Using Process Model Templates and Flexibility

2016-06Conference paper Restricted access
Simple item page
dc.contributor.authorIlahi, Latifa
dc.contributor.authorMartinho, Ricardo
dc.contributor.authorGhannouchi, Sonia Ayachi
dc.contributor.authorDomingos, Dulce
dc.contributor.authorRijo, Rui, Rui Pedro Charters Lopes
dc.date.accessioned2025-06-05T16:09:05Z
dc.date.available2025-06-05T16:09:05Z
dc.date.issued2016-06
dc.description.abstractOrganizations that include several organizational units with similar business processes often suffer, with time, from the proliferation of processes variant models that significantly deviate from the original (to be followed) one. Take, for instance, student enrolment processes on distinct faculties of the same university, or healthcare processes of a National Health Service across distinct health centers. This can lead to poor global (process) management, since measuring and improving processes can be difficult with too many variants of the same business process. Related works analyse the generalisation and flexibility aspects of process models and related variants, but do not deal with the overall process model lifecycle, especially for this kind of organizations. This paper introduces a novel approach for the Governance and continuous improvement of process models for this kind of organizations. The approach is based on the general Business Process Management (BPM) cycle for process models, proposing concrete techniques for the phases of evaluation, classification and analysis between real and concrete variant models from each organizational unit. It includes the use of similarity metrics and flexibility in business processes, and the main output is a continuously improved template process model. This template foresees a common process part (best practice-based) including process elements collected from the process model variants verified in organizational units, and a flexible part, referring to possible (controlled) deviations that can be tolerated by the organization’s headquarters. This approach enhances overall business process management and associated resources by enforcing uniform (good) behavior across similar organizational units. We present the results of our approach applied to a real-world case study of homehealthcare related business process models.por
dc.identifier.citationL. Ilahi, R. Martinho, S. A. Ghannouchi, D. Domingos and R. Rijo, "Towards a Business Process Management Governance Approach Using Process Model Templates and Flexibility," 2016 IEEE World Congress on Services (SERVICES), San Francisco, CA, USA, 2016, pp. 27-34, doi: 10.1109/SERVICES.2016.10
dc.identifier.doi10.1109/services.2016.10
dc.identifier.urihttp://hdl.handle.net/10400.8/13135
dc.language.isoeng
dc.peerreviewedn/a
dc.publisherIEEE
dc.relation.hasversionhttps://ieeexplore.ieee.org/document/7557388
dc.relation.ispartof2016 IEEE World Congress on Services (SERVICES)
dc.rights.uriN/A
dc.subjectBusiness process model
dc.subjectGeneralization
dc.subjectTemplate
dc.subjectBPM cycle
dc.subjectSimilarity
dc.subjectFlexibility
dc.titleTowards a Business Process Management Governance Approach Using Process Model Templates and Flexibilityeng
dc.typeconference paper
dspace.entity.typePublication
oaire.citation.conferenceDate2016
oaire.citation.conferencePlaceSan Francisco, CA, USA
oaire.citation.endPage34
oaire.citation.startPage27
oaire.citation.title2016 IEEE World Congress on Services (SERVICES)
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNameMartinho
person.familyNameRijo
person.givenNameRicardo
person.givenNameRui
person.identifier.ciencia-idF51E-9BB5-EF92
person.identifier.orcid0000-0003-1157-7510
person.identifier.orcid0000-0002-9348-0474
person.identifier.ridK-8277-2013
person.identifier.scopus-author-id25823103700
person.identifier.scopus-author-id36861366200
relation.isAuthorOfPublicationb2a74e46-f06c-4dcd-8c64-8f78f1d55440
relation.isAuthorOfPublicatione69d7599-392c-4f8f-a96a-bf0a0d15c8b1
relation.isAuthorOfPublication.latestForDiscoverye69d7599-392c-4f8f-a96a-bf0a0d15c8b1

Files

Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
Towards_a_Business_Process_Management_Governance_Approach_Using_Process_Model_Templates_and_Flexibility.pdf
Size:
456.14 KB
Format:
Adobe Portable Document Format
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.32 KB
Format:
Item-specific license agreed upon to submission
Description:
Download

Collections

ESTG - Comunicações em conferências e congressos internacionais