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- Emotional Intelligence Assessment, Interpersonal Communication and Integration of People With Disabilities in the Portuguese Labour MarketPublication . Nogueira, Marta; Sousa, Célia; Cuadrado-Gordillo, IsabelThis research aims to evaluate emotional intelligence, interpersonal communication and the integration of PwD's in the labor market. In this sense, and given the difficulties experienced by these people during the process of labor inclusion, we have tried to: explore and understand the emotions felt by these workers during their working hours and how they manage them; how communication is processed in this context; and also to verify to what extent the Convention on the Rights of Persons with Disabilities has improved the process of inclusion. The mixed methodology was used, using qualitative and quantitative research. Fifty workers with disabilities and 314 work colleagues of the Auchan Portugal Group participated in the study. The results showed that the PwD's recognize their emotions when interacting with co-workers, however most disguise them when they feel discomfort, ending up not having a clear communication at the organizational level. Moreover, it was found that, although most PwD's feel integrated, it suggests a greater sensitivity of the employer, adapted work and more accessibility in the workplace.
- Emotional Intelligence, Interpersonal Communication and Integration of People With Disabilities Inserted in the Labor MarketPublication . Nogueira, Marta; Sousa, Célia; Cuadrado-Gordillo, IsabelThe main objective of this doctoral research is to understand how the labour market integrates the people with disabilities (PwD's), to understand what emotions they feel and how they generate them throughout the working day, and also to know how communication is processed in the workplace. In this study, the mixed methodology was chosen, using qualitative and quantitative research. In the qualitative methodology, the semi-structured interview was used and in the quantitative methodology, the questionnaire was used. The sample consisted of 50 workers with disabilities and 314co-workers of the same(n=314), employees of the Auchan Portugal Group. Through the results obtained, the PwD's recognize their emotions when interacting with their co-workers, however, most disguise the discomfort felt, not communicating clearly what emotions they felt. Most disabled workers have a high degree of awareness of the emotions experienced in the workplace but are reluctant to communicate these emotions to co-workers. This prevents colleagues from understanding what PwD is feeling and is an obstacle to clear communication.