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Percorrer por autor "Saraiva, Pedro"

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  • An integrated framework based on the ECSI approach to link mould customers' satisfaction and product design
    Publication . Ferreira, Irene; Cabral, José; Saraiva, Pedro
    Customer satisfaction (CS) and retention are key issues for organisations in today's competitive market place, making its proper evaluation a main concern for companies. Recently, the European Customer Satisfaction Index (ECSI) has been assumed as a reliable and independent frame-of-reference way of assessing CS. This article describes one framework based on ECSI, which attempts to evaluate the factors that contribute to CS for the Portuguese moulds industry. In order to pursue this goal, an ECSI model, specific for the injection mould industry, was designed and tested. Owing to the characteristics of the gathered data, partial least squares was used to estimate model parameters. The estimated model, which shows validity and reliability, demonstrates an excellent capacity for explaining CS (80.4%), as well as loyalty (58.2%). We also propose an approach to link the ECSI model parameters to the generation and evaluation of design solutions for moulds. This linkage allows us to identify the critical factors for achieving high levels of molds' design quality, through analytical hierarchical process (AHP) ranking, and to determine the impact of mould's design solutions over CS and retention.
    2010-12-14Artigo científico Acesso restrito Ver mais
  • A multidisciplinary framework to support the design of injection mold tools
    Publication . Ferreira, Irene; Cabral, J. A.; Saraiva, Pedro; Oliveira, M. C.
    The design of injection mold tools is a complex process for which market pressures demand ever-shorter development time and higher quality level. Thus, it is considered imperative to adopt new methods and tools to support the design process, in order to achieve a more effective mold design solution. Based on this assumption, a multidisciplinary framework was developed, centered on Design for Six Sigma methodology and reinforced with a set of highly valued techniques, namely: the European Customer Satisfaction, the Axiomatic Design and the Multidisciplinary Design Optimization. As a result, a platform was built to support the design of any mold tool without undercuts, which tackles the design of an injection mold as a fully integrated multidisciplinary optimization problem, oriented by customer preferences and their impositions. A set of specific analysis sub-modules is integrated through an overseeing optimization code system, responsible for the numerical simulation of the injection process. This platform was validated through the comparison with an existing mold, whose results attained highlight the great potential of the proposed framework to achieve mold design improvement. In particular, the value of mold solutions generated led to a global improvement on mold performance by 5 %.
    2013-09-12Artigo científico Acesso restrito Ver mais