Motivação VS Organização, o caso do F&B - Estágio Pestana Carlton Madeira Hotel

Abstract

This report reflects the experience of 9 months of trainee, at the Carlton Madeira Hotel. The first hotel of Pestana Group. Madeira Island is known by the touristic potential. Therefore, it’s important to solve problems that can affect the tourism. In this not seasonality speaking Island, the importance we give to Hotels is huge. Big or small, every Hotel unit or group has easy resolution problems. The Pestana Group is not an exception. The issues in management, lack of motivation, lack of training and problems with understanding, communicate and competition are problems that lead the unit to worry not only about satisfying costumers but also workers. The report presents the importance of F&B department and human resources. Where to act, where they fail, where they can do to improve the motivational issue and the importance of the leaders to the correct hotel operation and correct relation between leader and worker.